Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating a memorable and unique experience for guests beyond standard check-in and check-out processes. Guest Experience Experts are empowered to provide a wide range of services throughout a guest's stay.

Key Responsibilities

• Processing operational needs to ensure smooth guest services.
• Addressing guest requests promptly and effectively.
• Completing necessary reports accurately.
• Sharing information about local area highlights with guests.

Workplace Standards and Expectations

Success in this role requires adherence to several critical standards. These include maintaining a safe work environment, following company policies and procedures, upholding confidentiality, and protecting company assets. Professionals in this position are also expected to maintain quality standards and ensure their uniform, personal appearance, and communications are consistently professional.

Physical Requirements

Guest Experience Experts are expected to be on their feet and moving for extended periods, which may involve standing, sitting, or walking. The role also requires a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Performing these duties effectively is essential for guest satisfaction and business operations.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience is required (0-1 years).
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

About the Team

The Courtyard brand, part of Marriott International, focuses on serving the needs of travelers. The team seeks individuals who are dedicated to providing an exceptional guest experience, thrive in a collaborative team environment, and are committed to continuous improvement. Joining Courtyard means becoming part of a global team within the Marriott International portfolio.