In Villa Dining Supervisor📣 Job Ad

About the Role

The Ritz-Carlton is seeking an In Villa Dining Supervisor to ensure exceptional service delivery and guest satisfaction. This full-time role involves overseeing daily operations, managing staff performance, and maintaining adherence to service standards. The supervisor will play a key role in upholding the "Gold Standards" of The Ritz-Carlton, contributing to a culture of excellence in luxury hospitality.

Key Responsibilities

• Ensure team collaboration for optimum service and guest satisfaction.
• Inspect staff grooming and attire, addressing any deficiencies.
• Perform opening and closing duties, including setup, cleaning, and securing areas.
• Inspect storage areas for organization, FIFO adherence, and cleanliness.
• Complete scheduled inventories, stock, and requisition necessary supplies.
• Monitor dining rooms for seating, service quality, safety, and guest well-being.
• Submit work orders for maintenance repairs.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions.
• Ensure professional appearance, maintain confidentiality, and protect company assets.
• Welcome guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally, develop positive working relationships, support team goals, and address employee concerns appropriately.
• Ensure adherence to quality expectations and standards; identify and recommend improvements for efficiency, productivity, quality, safety, and cost-savings.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Visual inspection of tools, equipment, or machines for defects.
• Ability to stand, sit, or walk for extended periods or an entire shift.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
• Navigate narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• 2-5 years of relevant experience.
• Completion of safety training and certifications as required.

Company Culture

The Ritz-Carlton, part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the diverse backgrounds, cultures, talents, and experiences of its associates. The Ritz-Carlton's "Gold Standards," including the Employee Promise, Credo, and Service Values, guide daily operations and define its reputation as a global leader in luxury hospitality. Associates are empowered to be creative, thoughtful, and compassionate, contributing to exceptional guest experiences and a supportive work environment.

Application

Qualified candidates are invited to apply for this full-time position to contribute to a team dedicated to delivering excellence in luxury service.