IT specialist

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for delivering exceptional guest experiences. The company attracts top hospitality professionals and emphasizes a culture where creativity, thoughtfulness, and compassion are valued. As part of Marriott International, The Ritz-Carlton maintains its reputation as a global leader in luxury hospitality through its "Gold Standards," which guide daily operations and service excellence.

Role Overview

The IT Specialist is responsible for ensuring the smooth operation and security of all computer networks and systems within The Ritz-Carlton. This full-time role involves a range of technical tasks from installation and maintenance to user support and problem resolution, all while upholding the company's "Gold Standards" for service and operational excellence. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, server systems, and associated hardware/software.
• Provide training and instruction to users on proper system usage and security protocols.
• Troubleshoot, repair, and resolve technical problems related to computer hardware, software, LAN, WAN, and internet connectivity.
• Respond to program error messages and provide network communications support and technical guidance.
• Refer major technical problems to external vendors or specialized technicians as needed.
• Analyze, recommend, and implement process improvements for IT operations.
• Consult with colleagues to assess, analyze, and resolve computing needs and system requirements.
• Inspect, test, and diagnose computer equipment and systems.
• Plan and coordinate IT-related equipment installations, moves, additions, changes, and system enhancements.
• Plan, coordinate, and implement network security measures.
• Provide end-user support for all applications.
• Plan and manage disk space across the entire network.
• Maintain an accurate inventory of all technological devices.
• Operate computers and equipment by entering commands and activating controls.
• Ensure backup tapes are securely stored in a fireproof safe.

General Responsibilities and Expectations

• Adhere to all company policies and procedures, and report accidents, injuries, or unsafe work conditions to management.
• Maintain confidentiality of proprietary information and protect company assets.
• Address guest service needs and assist other employees as required.
• Communicate professionally and clearly, including answering telephones with appropriate etiquette.
• Serve as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to enhance organizational efficiency, productivity, quality, safety, and cost-savings.
• Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds.
• Stand, sit, or walk for extended periods.
• Utilize computers and Point of Sale (POS) systems for information entry and retrieval.
• Navigate stairs and ramps as part of daily duties.
• Execute other reasonable job duties as requested by supervisors.

Qualifications and Experience

• 2-5 years of experience in an IT specialist or similar technical support role.
• Demonstrated ability to install, configure, and maintain computer networks and systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong understanding of network security measures and data protection practices.
• Ability to provide effective end-user support and technical guidance.

Working Environment

This is a full-time position within a dynamic hospitality environment. The role requires adherence to established company policies and procedures, with a focus on maintaining confidentiality and protecting company assets. The IT Specialist will work collaboratively within a team, contributing to common goals and upholding the high standards of The Ritz-Carlton.