Loss Prevention Supervisor Saudi national

About the Role

St. Regis is seeking a Loss Prevention Supervisor who is a Saudi national to join their team. This full-time role involves overseeing security operations and ensuring the safety and security of guests, employees, and property assets. The supervisor will be responsible for implementing loss prevention strategies and responding to various incidents.

Key Responsibilities

• Patrol all areas of the property, secure rooms, and assist guests with room access.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits.
• Monitor Closed Circuit Televisions (CCTV) and alarm systems.
• Authorize, monitor, and document access to secured areas.
• Assist guests and employees during emergency situations, respond to accidents, and administer first aid/CPR as required.
• Gather information, complete reports, and maintain confidentiality of documents, releasing information only to authorized individuals.
• Defuse disturbances, resolve safety hazard situations, and handle all interruptions and complaints in accordance with company policies.
• Escort unwelcome persons from the property and ensure compliance with alcoholic beverage control laws.
• Assist management in training, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Ensure adherence to quality expectations and standards, and perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 2-5 years of related work experience in loss prevention or security.
• At least 1 year of supervisory experience.
• Ability to read and visually verify information in various formats, inspect tools/equipment, and enter/locate work-related information using computers.
• Capable of moving at a speed required to respond to work situations, standing, sitting, or walking for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects in excess of 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Professional Conduct

The successful candidate will follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to management, and complete safety training and certifications. Maintaining a clean and professional uniform and personal appearance is essential, along with confidentiality of proprietary information and protection of company assets. The role requires welcoming and acknowledging guests according to company standards, anticipating and addressing service needs, and thanking guests with genuine appreciation. Effective communication using clear and professional language, accurate preparation and review of written documents, and appropriate telephone etiquette are also critical. Developing and maintaining positive working relationships with colleagues and supporting team goals are expected.