Mgr Quality

About the Role

Sheraton is seeking a Mgr-Quality to implement quality assurance processes that align with the company's mission and brand standards. This full-time position focuses on meeting target customer needs, ensuring employee satisfaction, and driving continuous improvement at the property level. The role champions the Quality function and builds support for change within the organization, requiring 0-1 years of experience.

Key Responsibilities

• Coach managers on adopting the Total Quality Management leadership style.
• Conduct monthly audits to ensure compliance with company and brand standards.
• Make and execute decisions to advance property goals.
• Direct property quality efforts to address critical customer requirements.
• Assist with regional and/or company-wide implementation of best practices.
• Facilitate process improvement teams, ensuring systematic processes and measurable improvements.

Quality Management and Tools

• Ensure management practices align with quality tools by providing training in quality sciences.
• Utilize data collection methods to compile, display, track, and analyze defect trends.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
• Analyze issues and identify trends to inform quality improvements.

Guest Experience Management

• Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
• Respond to and handle guest problems and complaints effectively.
• Maintain visibility and interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction.
• Model service behaviors that meet or exceed guest expectations.

Company Culture and Values

Sheraton, part of Marriott International, is committed to being an equal opportunity employer. The company fosters an environment where the unique backgrounds of associates are valued and celebrated, promoting non-discrimination on any protected basis. Since 1937, Sheraton has been a place for gathering and connection, with associates creating a sense of belonging in over 400 communities globally. The mission is to be ‘The World’s Gathering Place’ by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service.

Application

If you are a team player eager to deliver a meaningful guest experience, you are encouraged to explore this career opportunity with Sheraton. Join a global team within Marriott International where you can contribute your best work and grow professionally.