Officer Loss Prevention

About the Role

Sheraton is seeking an Officer-Loss Prevention to join their team. This full-time position involves maintaining the safety and security of the property, guests, and employees. The role requires vigilance in monitoring security systems, responding to incidents, and ensuring compliance with safety protocols.

Key Responsibilities

• Patrol all areas of the property and assist guests with room access as needed.
• Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and the fire life safety system.
• Lock property entrances when required and conduct daily physical hazard inspections.
• Respond to accidents, administer first aid/CPR if necessary, and contact emergency medical services (EMS).
• Assist guests and employees during emergency situations and notify appropriate individuals of incidents.
• Defuse guest and employee disturbances, calling for outside assistance when necessary.
• Complete incident reports to document all Security/Loss Prevention related occurrences.
• Resolve safety hazard situations and escort unwelcome persons from the property without disrupting operations.
• Respond to scenes of vehicle accidents/thefts and call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents, releasing information only to authorized individuals.
• Conduct investigations, gather evidence, and interview relevant parties.

Operational Compliance and Guest Service

• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs, and assisting individuals with disabilities.
• Communicate professionally and clearly, preparing and reviewing written documents accurately.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.

Physical Requirements and Qualifications

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects in excess of 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Experience required: 0-1 year in a relevant field.
• Some states may have additional licensing/registration requirements for this position.

Work Environment and Additional Duties

This is a full-time position where the Officer-Loss Prevention will operate within the property, requiring constant awareness and readiness to respond to various situations. The role involves performing other reasonable job duties as requested by Supervisors, contributing to the overall safety and security of the establishment.