Principal Technical Deployment Strategist Arabic Speaking

About Salesforce

Salesforce, Inc. is recognized as an AI CRM company focused on driving customer success through the integration of human expertise and AI agents. The company emphasizes innovation and core values in its approach to workforce transformation within the agentic era.

Role Overview

Salesforce is seeking a Principal Technical Deployment Strategist, fluent in Arabic, to join its team. This full-time role involves serving as a customer-facing advisor, defining AI strategy, shaping agentic solutions, and driving measurable adoption for enterprise customers. The strategist will work within a delivery team alongside Forward Deployed Engineers to translate complex business challenges into live, value-generating agentic AI deployments. Engagements are typically time-bound, lasting 12 weeks or less, and may involve a single strategic account or multiple customers simultaneously. The primary objective is to ensure customers realize lasting, scalable value from the solutions developed.

Key Responsibilities

• Lead end-to-end customer engagement across the complete value lifecycle: Identify, Commit, Deploy, and Consume, owning outcomes at each stage.
• Define the customer's Agentic AI strategy and roadmap, leading design workshops, agent design sessions, and jobs-to-be-done analysis.
• Architect solutions utilizing Salesforce's agentic AI platform, Data Cloud, and enterprise systems, incorporating responsible AI governance.
• Manage engagement delivery timelines, stakeholder communication, risk escalation, and progress reporting, serving as the operational backbone of the delivery team.
• Own adoption, consumption, and expansion metrics within engagement scope, identifying blockers and developing strategies for measurable value realization.
• Partner with Forward Deployed Engineers to align strategy with technical execution, ensuring the team remains focused and on track for delivery milestones.
• Develop customer solutions supported by AI tools such as Cursor, Claude, and internal coding products like Vibes to accelerate development.
• Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and presenting proposals, decisions, and outcomes in terms of business value.
• Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents.
• Synthesize field insights and translate them into actionable product feedback to influence Salesforce's Agentic AI platform roadmap.

Required Qualifications and Experience

• 4+ years of experience in strategic solutioning, technical advisory, or delivery leadership/program management for enterprise cloud or SaaS technology.
• Prior customer-facing delivery experience in consulting, professional services, or technical advisory is required.
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex.
• Proven ability to lead and own complex, ambiguous engagements end-to-end, from discovery through to measurable outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
• Strong project and program management skills, with the ability to manage multiple workstreams, stakeholder expectations, and delivery in ambiguous environments.
• Ability to travel to customer sites as needed to ensure client success.

Work Type

This is a full-time position requiring 5-10 years of experience. Salary information is not disclosed.

Application Information

Candidates interested in this role are encouraged to apply.