Retail Sales Representative

About the Role

Al Khozama Investment is seeking a Retail Sales Representative to join their team. This full-time role involves welcoming guests, providing product knowledge, and supporting retail sales for Alain Ducasse Chocolat Paris. The ideal candidate will have 0-1 years of experience and a passion for thoughtful gifting, reflecting the company's commitment to "Setting trends, touching lives" in every interaction.

Key Responsibilities

• Greet guests warmly, listen to their preferences, and recommend chocolates and gifts suitable for various occasions.
• Share the Alain Ducasse brand story, product characteristics, and craftsmanship with confidence and accuracy.
• Build lasting guest relationships and handle queries courteously, escalating complex matters to management.
• Work towards individual and team sales goals through natural recommendations and appropriate upselling.
• Introduce seasonal collections, limited editions, and gifting solutions to customers.
• Process POS, cash, and card transactions accurately, adhering to all cash-handling procedures.
• Package purchases beautifully to brand standards and ensure order accuracy.
• Maintain clean, attractive displays, correct labels, and impeccable boutique presentation.
• Support stock counts, replenishment, rotation, and report any shortages or damage.
• Assist with tastings, launches, retail events, and preparation of corporate gifting orders as assigned.
• Share guest feedback and potential corporate inquiries with the manager.
• Follow food hygiene, safety, security, and company procedures, contributing to a welcoming team environment.

Key Performance Indicators

Performance in this role will be evaluated based on the following key indicators:

• Guest feedback and adherence to service standards.
• Achievement of sales targets and thoughtful upselling.
• Accuracy in transactions and order processing.
• Compliance with merchandising, stock discipline, and hygiene standards.

Experience and Work Type

Candidates should possess 0-1 years of relevant experience. This is a full-time position within the retail sector.

Company Overview

Al Khozama Investment is dedicated to providing exceptional experiences, reflected in its commitment to "Setting trends, touching lives." This role offers an opportunity to contribute to a brand known for its quality and customer service.