Service Administrator Al Futtaim Automotive FAMCO

About the Role

Al-Futtaim Automotive, through FAMCO, is seeking a Service Administrator to join its team in a full-time capacity. This role is designed for a professional with 0-1 years of experience who will provide essential administrative support within the Service Department. The Service Administrator plays a critical part in maintaining operational efficiency and ensuring compliance with established standards.

Role Contribution

The Service Administrator supports key administrative functions, contributing to operational excellence by ensuring accurate KPI reporting, facilitating technical training initiatives, managing service contracts, and coordinating procurement activities. This position is integral to the upkeep of workshop assets and specialized tools. The role involves close collaboration with various internal teams and external stakeholders to enhance workshop efficiency and deliver effective service support.

Key Responsibilities

• Ensure timely and accurate reporting of service Key Performance Indicators (KPIs), including technician productivity and utilization.
• Support Technical Training activities, encompassing administration, delegate coordination, follow-up, and stakeholder communication.
• Manage the procurement process for tools, equipment, and special service tools, including supplier evaluation, sourcing, and contract negotiations.
• Coordinate with principals, Warranty, Contracts, and Service teams to provide operational support and technical feedback.
• Monitor and maintain workshop assets, ensuring proper upkeep, calibration, replacement planning, and compliance with company standards.
• Oversee service administration functions, including invoicing, receivables, and Work-in-Progress (WIP) monitoring.
• Provide operational and administrative assistance to the Warranty and Contract departments.
• Administer service contracts, which includes proposal preparation, contract issuance, renewals, closures, monthly billing, and customer reporting.
• Ensure compliance with ISO quality, safety, and environmental standards across all service operations.
• Contribute to continuous improvement initiatives aimed at enhancing workshop efficiency and productivity.

Qualifications and Experience

Candidates should possess 0-1 years of relevant experience. The ideal applicant will be highly organized, proactive, and detail-oriented. This role is suited for a professional who can thrive in a fast-paced automotive and engineering environment, demonstrating a commitment to accuracy and operational support.

Work Environment

This full-time position operates within a dynamic automotive and engineering setting. The Service Administrator will engage with various internal departments, including Service Operations, Warranty, Contracts, and Technical Training teams, as well as external suppliers and stakeholders. The environment emphasizes collaboration to achieve workshop efficiency and adherence to quality standards.

Application Process

Interested candidates are encouraged to apply. Salary details for this position will be discussed during the interview process.