Showroom Supervisor

About Syarah

Syarah aims to transform the car buying experience in Saudi Arabia and the Middle East by offering an end-to-end digital platform. The company manages various aspects of the car-buying journey, including sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, and shipping, to provide a seamless customer experience.

The Role of Showroom Supervisor

Syarah is seeking a Showroom Supervisor to lead its showroom sales team and enhance sales performance. This full-time role involves overseeing daily showroom operations, supporting the sales team, and ensuring customers receive a professional buying experience. The ideal candidate will have 2-5 years of relevant experience.

Key Responsibilities

• Supervise and manage daily activities of the showroom sales team to ensure efficient operations.
• Set daily and monthly sales targets for the team and monitor performance against KPIs.
• Lead, coach, and motivate Sales Officers to achieve individual and team sales targets.
• Monitor customer traffic, leads, follow-ups, conversions, and overall showroom sales performance.
• Ensure customers receive a professional and high-quality experience throughout their buying journey.
• Support the sales team in handling complex customer inquiries, negotiations, complaints, and escalations.
• Ensure Sales Officers clearly explain vehicle features, specifications, pricing, financing options, and the purchasing process.
• Monitor and support vehicle inspections and test drives, ensuring compliance with showroom procedures and safety requirements.
• Review and ensure accuracy and completeness of customer and sales documentation for showroom and financing processes.
• Support the team in negotiating vehicle prices and trade-in values in line with company guidelines.
• Coordinate with management, vehicle owners, finance companies, and internal teams for timely completion of sales procedures.
• Collaborate with procurement and sales teams on vehicle pricing and supplier negotiations to maximize profitability.
• Track sales pipeline and follow up on pending deals to ensure timely progression and closure.
• Analyze sales performance and prepare regular reports on sales results, conversion rates, customer feedback, and team performance.
• Identify areas for improvement and implement actions to increase showroom sales, customer satisfaction, and team productivity.
• Conduct regular team meetings, provide performance feedback, and support the development of Sales Officers through coaching and training.
• Ensure compliance with company policies, sales procedures, and customer service standards.
• Follow up with previous customers to ensure satisfaction, encourage retention, and address post-sale concerns.
• Coordinate with relevant departments to resolve customer issues and ensure a smooth post-sale experience.
• Perform other duties related to showroom sales and operations as assigned.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Demonstrated ambition, competitiveness, and a growth-oriented mindset.
• Proven ability to lead a sales team and drive performance.
• Strong focus on delivering exceptional customer experience.

Application Process

Syarah is seeking a dedicated professional to join its team. Qualified candidates are encouraged to apply for this full-time Showroom Supervisor position.