Showroom Supervisor

About Syarah

Syarah aims to transform the car buying experience in Saudi Arabia and the Middle East. The company provides an end-to-end digital car-buying journey, enabling customers to purchase vehicles from their homes. Syarah develops systems to manage sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, and shipping processes.

The Role of Showroom Supervisor

Syarah is seeking a Showroom Supervisor to lead its showroom sales team in Riyadh, Saudi Arabia. This full-time role requires 2-5 years of experience. The supervisor will be responsible for overseeing daily showroom operations, supporting the sales team, achieving sales targets, and ensuring a professional customer buying experience.

Key Responsibilities

• Supervise and manage daily activities of the showroom sales team to ensure efficient operations.
• Set daily and monthly sales targets for the team and monitor performance against KPIs.
• Lead, coach, and motivate Sales Officers to achieve individual and team sales targets.
• Monitor customer traffic, leads, follow-ups, conversions, and overall showroom sales performance.
• Ensure customers receive a professional and high-quality experience throughout the buying journey.
• Support the sales team in handling complex customer inquiries, negotiations, complaints, and escalations.
• Ensure Sales Officers clearly explain vehicle features, specifications, pricing, financing options, and the purchasing process.
• Monitor and support vehicle inspections and test drives, ensuring compliance with showroom procedures and safety requirements.
• Review and ensure accuracy and completeness of customer and sales documentation.
• Support the team in negotiating vehicle prices and trade-in values in alignment with company guidelines.
• Coordinate with management, vehicle owners, finance companies, and internal teams for timely completion of sales procedures.
• Collaborate with procurement and sales teams on vehicle pricing and supplier negotiations to maximize profitability.
• Track sales pipeline and follow up on pending deals to ensure timely progression and closure.
• Analyze sales performance and prepare regular reports on sales results, conversion rates, customer feedback, and team performance.
• Identify areas for improvement and implement actions to increase showroom sales, customer satisfaction, and team productivity.
• Conduct regular team meetings, provide performance feedback, and support the development of Sales Officers through coaching and training.
• Ensure compliance with company policies, sales procedures, and customer service standards.
• Follow up with previous customers to ensure satisfaction, encourage retention, and address post-sale concerns.
• Coordinate with relevant departments to resolve customer issues and ensure a smooth post-sale experience.
• Perform other duties related to showroom sales and operations as assigned by management.

Candidate Profile

The ideal candidate will be ambitious, competitive, and growth-minded, with a focus on driving sales performance and ensuring an exceptional customer experience. This role requires strong leadership skills and the ability to motivate a sales team.

Required Experience

• 2-5 years of relevant experience in a supervisory or leadership role within a sales or showroom environment.

Work Location

This full-time position is based in Riyadh, Riyadh, Saudi Arabia.