Supervisor Housekeeping

Job Summary

JW Marriott is seeking a Supervisor-Housekeeping to join their team in Medina. This full-time role involves overseeing the quality of guest rooms and public areas, ensuring adherence to established standards. The supervisor will play a key role in coordinating housekeeping operations and supporting management in daily activities.

Core Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure quality standards are met.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning, and update the status of departing guest rooms.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate operational issues effectively to the next shift.
• Complete all required paperwork accurately.

Operational Duties

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries.
• Ensure a clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally with colleagues and guests.
• Develop and maintain positive working relationships and respond appropriately to employee concerns.
• Ensure adherence to quality expectations and standards across all tasks.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over various surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of experience in a related field.
• Supervisory Experience: At least 1 year of supervisory experience.

Additional Requirements

• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.