Supervisor Housekeeping

About the Role

Sheraton is seeking a Supervisor-Housekeeping to join their team. This full-time role involves overseeing housekeeping operations to ensure quality standards are consistently met across guest rooms and public areas. The Supervisor will play a key role in coordinating efforts between various departments to maintain a high level of guest satisfaction and operational efficiency.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Manage room status by running sold room reports, verifying discrepancies, prioritizing cleaning schedules, and updating the status of departing guest rooms.
• Assist Housekeeping management with daily activities and act as a liaison to coordinate efforts with Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team and ensure smooth handover to the next shift.
• Complete all required paperwork accurately and in a timely manner.

Operational and Team Support

• Support management in various human resources functions including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Ensure compliance with all company, safety, and security policies and procedures, including reporting maintenance problems, safety hazards, accidents, or injuries, and completing safety training and certifications.
• Maintain a professional appearance and uniform, protect company assets, and ensure confidentiality of proprietary information.
• Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally with colleagues, foster positive working relationships, and respond appropriately to concerns.

Physical Requirements and Skills

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Capability to push and pull loaded housekeeping carts and other work-related machinery over various surfaces.
• Physical dexterity to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods throughout a work shift.
• Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
• Proficiency in using computers and/or point-of-sale systems to enter and locate work-related information.
• Ability to read and visually verify information in various formats.

Qualifications and Experience

• 2-5 years of experience in a relevant housekeeping or supervisory role.
• Demonstrated ability to ensure adherence to quality expectations and standards.
• Strong communication and interpersonal skills.

Company Culture

Sheraton, part of Marriott International, is committed to being an equal opportunity employer that values and celebrates the diverse backgrounds, talents, and experiences of its associates. The company fosters an inclusive environment and is dedicated to non-discrimination. Since 1937, Sheraton has been a place for gathering and connection, with associates creating a sense of belonging in over 400 communities globally. The brand focuses on inviting, welcoming, and connecting guests through engaging experiences and thoughtful service, aspiring to be 'The World’s Gathering Place'.