Supervisor Systems

About the Role

Sheraton is seeking a full-time Supervisor-Systems to join its team. This role involves troubleshooting and resolving technical problems related to computer software and systems, providing technical guidance, and implementing process improvements. The Supervisor-Systems will also be responsible for managing and coordinating telecommunications activities.

Key Responsibilities

• Troubleshoot and resolve technical problems concerning computer software and systems.
• Provide technical guidance and recommendations to address business problems.
• Analyze, recommend, and implement process improvements.
• Operate computer and peripheral equipment by entering commands and activating controls.
• Troubleshoot, modify, support, manage, and maintain application programs and user accounts.
• Maintain records of daily data communication transactions, problems, remedial actions, and installation activities.
• Train users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation for telecommunications activities, including client/server support and strategic planning.
• Consult with and advise others on administrative policies, technical problems, priorities, and methods related to telecommunications.
• Assist management with hiring, training, scheduling, evaluating, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, support team goals, and respond to employee concerns.
• Ensure adherence to quality expectations and standards, and identify ways to increase organizational efficiency, productivity, quality, safety, and cost-savings.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• Education: A Technical, Trade, or Vocational School Degree is preferred.
• Experience: At least 2 years of related work experience is required. The ideal candidate will have 2-5 years of experience.
• Supervisory Experience: No prior supervisory experience is required for this role.

Work Environment and Company Culture

Sheraton, part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the unique backgrounds of its associates, fostering an environment where diversity is a strength. Sheraton aims to create a sense of belonging in its global community, connecting guests through engaging experiences and thoughtful service. Associates are encouraged to be team players dedicated to delivering meaningful guest experiences.

Physical Requirements

• Ability to visually verify information.
• Proficiency in entering and locating information using computers and Point of Sale (POS) systems.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Application Information

Join Sheraton and Marriott International in their mission to be 'The World's Gathering Place'. This role offers an opportunity to contribute to a global team and develop professionally within a supportive environment.