Training Manager

About the Role of Training Manager

St. Regis Hotels & Resorts is seeking a Training Manager for a full-time position in the Red Sea region. This role is central to driving company values and philosophy, ensuring all training and development activities align strategically with the organization’s mission and vision. The Training Manager will collaborate with the property leadership team to identify and address employee and organizational development needs, focusing on effective training programs that enable desired business results.

Key Responsibilities

• Promote and inform employees about all available training programs.
• Lead by example in guest hospitality, demonstrating excellent customer service and fostering a positive atmosphere for guest relations.
• Assist employees in identifying specific behaviors that contribute to service excellence and ensure ongoing training to meet guest expectations.
• Utilize effective training methods to ensure employees understand and can demonstrate guest satisfaction skills.
• Conduct needs assessments, design and develop training programs, and facilitate the delivery of both custom and corporate training initiatives.
• Observe employee service behaviors and provide constructive feedback to individuals and managers.

Program Evaluation and Development

• Monitor enrollment and attendance in training classes and meet regularly with participants to assess progress.
• Partner with operational leaders to evaluate if employees demonstrate effective technical and leadership skills post-training.
• Review guest satisfaction data, comment cards, and other feedback to identify areas for improvement and measure the transfer of learning to operations.
• Ensure adult learning principles are integrated into all training programs.
• Identify performance gaps and collaborate with managers to develop and implement appropriate training interventions.
• Align current training and development programs to effectively impact key business indicators and drive brand values and philosophy.

Budget Management

• Participate in the development of the training budget as required.
• Manage the training budget in alignment with Human Resources and property financial goals.
• Control departmental expenses to achieve or exceed budgeted goals.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in training and development, preferably within the hospitality sector. The role requires a professional who can effectively measure the effectiveness of training to ensure a return on investment.