Customer Reliability Technician

About John Crane

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries. The company's products, including mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies, enable efficient and sustainable operations. With a global network of over 200 sites in more than 50 countries, John Crane employs over 6,000 people worldwide, partnering with customers to enhance operational safety, reduce downtime, improve efficiency, and meet environmental standards.

Role Overview

John Crane is seeking a Customer Reliability Technician to work full-time on-site at customer facilities in Al Jubail. This role involves direct coordination and participation in work with customers to ensure compliance with partnership agreements. The technician will be responsible for troubleshooting product performance and application-specific issues, making independent seal and equipment evaluations, selections, and recommendations. The position requires 0-1 years of experience and may involve travel to perform duties directly with customers.

Key Responsibilities

• Conduct daily equipment inspections to identify issues affecting reliability, safety, and the environment.
• Report identified issues to the relevant department and ensure the creation of Work Orders for correction.
• Ensure the availability and adherence to equipment commissioning and start-up procedures.
• Provide hands-on training for mechanical seal installations and correct mechanical seal system operation.
• Ensure the Quality Control Plan is followed during equipment strip and repair processes.
• Complete John Crane Work Orders using the reliability software.
• Support the Reliability Engineer in troubleshooting specific customer applications and rectifying John Crane products, such as seal operation problems and failures.
• Reduce inventory by establishing reduction standards, minimizing physical inventory variances, and optimizing inventory levels.
• Proactively solve problems on existing installations.
• Report and manage recommendations from daily inspections through the John Crane reliability software.
• Identify and recommend training needs (maintenance and operations) to the reliability engineer.
• Devise and recommend new approaches to problems encountered in assignments.
• Recommend new standards and procedures for equipment inspection, repair, and commissioning.
• Support the reliability engineer in failure reporting and Root Cause Analysis investigations.
• Perform additional duties as requested.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to troubleshoot and investigate product performance issues.
• Capability to make independent seal and equipment evaluations and recommendations.
• Willingness to travel as required to customer sites.

Work Environment and Culture

John Crane fosters an inclusive environment, supported by employee resource groups (ERGs) such as Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. The company recognizes excellence through the Smiths Excellence Awards, an annual celebration of activities, people, and projects that drive the business forward. John Crane values diverse perspectives and backgrounds, ensuring equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

Application Process

Interested candidates are encouraged to apply directly through the Smiths Group careers website. Please note that Smiths Group and its recruitment partners will never request payment at any stage of the hiring process.