Front Office agent reception ( Saudi nationality only)📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الخبر

وصف الوظيفة

About the Role

Mövenpick Hotels & Resorts is seeking a Front Office Agent (Saudi nationality only) to join its team in Al Khobar, Eastern region. This full-time role involves being the primary point of contact for guests, ensuring a seamless and personalized experience from arrival to departure. The Front Office Agent is responsible for embodying the brand through intuitive service and attention to detail, acting as a key liaison between guests and the resort.

Key Responsibilities

Warmly welcome all guests with genuine enthusiasm and a personalized approach.
Build guest relationships through recognition, personalization, and preference tracking.
Conduct efficient check-ins and check-outs, ensuring accurate recording of guest information and updated profiles.
Escort guests to their rooms, when necessary, particularly VIPs, ensuring a smooth transition.
Process payments, handle deposits, issue keys, and explain room and hotel features.
Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy.
Recognize repeat and VIP guests, anticipate their needs, and tailor interactions.
Provide accurate information about hotel facilities, outlets, and local area happenings.
Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up.
Handle special requests before, during, and after stays.
Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.
Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service.
Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates.
Operate the Property Management System for all Front Office functions.
Manage the Reception email inbox professionally and timely.
Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards.
Monitor float accuracy, process currency exchanges, paid outs, and follow cash handling procedures.
Close cashier audits at shift end, ensuring alignment of balances and documentation.
Identify upselling opportunities across rooms, suites, F&B outlets, and spa to support revenue targets.
Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed set conversion goals.
Uphold the privacy and confidentiality of all guest information.
Comply with the hotel’s credit policy and all SOPs related to cashiering and guest services.
Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols.

Qualifications and Requirements

0-1 year of experience required.
Professional, polished, and confident in guest-facing environments.
Energetic, adaptable, and able to thrive in a fast-paced environment.
Ability to work cohesively with co-workers as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all guests.
Able to exercise good judgment with difficult guests.
Understanding and ability to work in a multi-cultural environment.

Work Environment

This role is part of the Accor network, which includes over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The team environment emphasizes development opportunities and a commitment to responsible hospitality.