Front Office Manager (Saudis only)

About the Role

Kempinski Hotels is seeking a Front Office Manager to oversee the operations of the Reception, Concierge, PABX, and Business Center. This full-time position is based in Al Khobar, Eastern region, and requires ensuring the highest standards of service in accordance with operating procedures and Kempinski standards.

Key Responsibilities

• Manage the Front Office Department within budgetary guidelines, including involvement in budget preparations and responsibility for profit & loss.
• Maximise hotel revenue by controlling room inventory, group blocking, packages, and up-selling, while adhering to late charge and double occupancy policies to maximise REVPAR.
• Prepare the annual budget and manning guide.
• Control duty rosters for sub-departments to guarantee quality and personnel cost efficiency.
• Oversee all labour cost controls within budget limits and occupancy variances to maximise productivity.
• Conduct interviews with prospective employees, identify training needs, and manage performance.
• Approve training plans for all Front Office sub-departments and ensure compliance and efficiency of training activities.
• Manage all operational tasks, including delegation and follow-up.
• Carry out disciplinary actions in line with company procedures.
• Re-evaluate workflows to improve and optimise organisation, and implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify adherence to and accurate preparation of all information requested by local police authorities.
• Organise regular departmental meetings.
• Maintain detailed hotel product knowledge and stay updated with VIP arrivals and events within the hotel and destination.
• Conduct daily walk-throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customer complaints, and take corrective action.
• Set short-term and long-term measurable objectives to continually improve service levels.
• Responsible for maintaining an 85% score for LQA inspections.
• Greet VIP guests, escort them to their rooms, and bid farewell upon departure.
• Serve as Manager on Duty on weekdays and weekends.
• Assume Rooms Division responsibility in the absence of the Rooms Division Manager.
• Perform pre-opening tasks and responsibilities where applicable.
• Undertake additional responsibilities and tasks as required by business and hotel needs.

Experience Required

Candidates should possess 5-10 years of relevant experience in a similar role within the hospitality industry.

Work Type

This is a full-time position.