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Join Our Team as a Senior Supervisor - Soft Services!

We at Urban Ridge Supplies are seeking an experienced and proactive Senior Supervisor to lead our Soft Services team in Dammam, KSA. In this role, you will oversee and manage all soft facility management operations, ensuring high standards of cleanliness and customer satisfaction across our facilities.

Key Responsibilities:

• Supervise daily soft service operations including housekeeping, cleaning, waste management, and pest control.
• Lead, train, and motivate a team of supervisors, cleaners, and support staff.
• Ensure compliance with health, safety, and environmental standards.
• Conduct regular inspections and audits to maintain service quality.
• Develop and implement cleaning schedules, procedures, and service improvements.
• Manage manpower planning, attendance, and shift allocations.
• Handle client communication and ensure service level agreements (SLAs) are met.
• Monitor inventory levels and coordinate procurement of cleaning materials and equipment.
• Prepare reports on performance, incidents, and operational metrics.
• Address complaints and resolve issues promptly and professionally.

Requirements:

• Bachelor’s degree or diploma in Facility Management, Hospitality, or a related field.
• Minimum 5–8 years of experience in soft services or facility management, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Knowledge of cleaning standards, chemicals, and equipment.
• Familiarity with health & safety regulations.
• Excellent communication and organizational abilities.
• Ability to work under pressure and manage multiple priorities.

Join us in creating a clean and safe environment!