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نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعالرياض
Role Overview: Join Asas Makeen as a Customer Services Supervisor to play a pivotal role in enhancing customer satisfaction and service quality. Our company fosters a culture of initiative, ensuring our clients receive exemplary service at every touchpoint. Key Responsibilities:
  • Documenting and consolidating operational procedures related to customer service.
  • Preparing and sending customer satisfaction surveys post interactions.
  • Directly engaging with customers to ensure service quality.
  • Acting as the voice of the customer within the company.
  • Encouraging proactive customer service initiatives.
  • Compiling detailed periodic reports regarding complaints and frequent issues.
  • Providing maintenance links and official documents to customers with welcome or compensatory gifts.
  • Clearly displaying customer service communication channels across digital platforms.
  • Organizing a comprehensive and updated customer database.
  • Prioritizing improvements in areas causing customer dissatisfaction.
  • Installing customer satisfaction measurement devices at key sites.
  • Linking employee performance assessments to customer satisfaction scores.
  • Organizing training sessions for team members in after-sales services and sales outsourcing.
  • Streamlining after-sales services to improve customer experience.
  • Ensuring staff are professionally presented and behave appropriately when interacting with customers.
  • Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
  • Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
  • Monitoring maintenance service quality and addressing any shortcomings.
  • Continuously assessing the performance of after-sales services and team efficiency.
  • Monitoring the call center performance and enhancing communication quality.
  • Implementing initiatives to apologize and offering gifts to project neighbors.
  • Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
  • Developing customer-centered programs and initiatives aligned with project plans.
  • Monitoring the performance of sales specialists while enhancing their competencies.
  • Performing any additional tasks related to the development of customer service and overall satisfaction improvement.
Qualifications:
  • Minimum of 5 years experience in customer service with supervisory experience.
  • Strong verbal and written communication skills.
  • Data and report analysis capabilities.
  • In-depth understanding of customer needs and experience improvement strategies.
  • Familiarity with CRM systems.
  • Proactive spirit and capability to work under pressure.
  • Bachelor’s degree in Business Administration or a related field.

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