Cluster Reservation Manager Saudi National Only

About the Role

Courtyard by Marriott is seeking a Cluster Reservation Manager to join the team in Riyadh. This full-time position is open to Saudi Nationals only and involves assisting with the solicitation and management of reservations sales opportunities. The role focuses on maximizing revenue, driving customer loyalty through service excellence, and managing the Reservations Sales staff.

Key Responsibilities

• Identify new reservations sales business to achieve personal and property revenue goals.
• Understand market conditions, competitor strengths, and economic trends to inform sales strategies.
• Close business opportunities based on market conditions and property needs.
• Monitor same-day selling procedures to maximize room revenue and manage occupancy.
• Serve customers by understanding their business needs to offer appropriate solutions.
• Respond to incoming reservations sales opportunities.
• Utilize negotiation and selling skills to secure business and contracts.
• Effectively use sales resources and administrative support staff.
• Execute operational aspects of booked business, including proposal generation and contract writing.
• Assist with monitoring the accuracy of reservation sales orders within tracking systems.
• Track no-show reservations and process associated charges.
• Manage wait lists and prioritize contacts.
• Prepare work and maintenance orders.
• Support the company’s service strategy to drive customer loyalty and satisfaction.
• Provide excellent customer service consistent with brand standards.
• Set a positive example for guest relations.

Staff Management and Training

The Cluster Reservation Manager will be responsible for managing and providing training and work assignments to the Reservations Sales staff. This includes ensuring the team achieves personal and collective revenue goals and delivers service excellence.

Required Qualifications and Experience

• High school diploma or GED with 3 years of experience in sales and marketing, guest services, front desk, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing, guest services, front desk, or a related professional area.
• A minimum of 5-10 years of overall experience is required for this role.

Work Environment

This is a full-time position within the hospitality industry, based in Riyadh. The role involves working as part of a team dedicated to providing a high-quality guest experience and contributing to the Marriott International portfolio of brands.

Application Process

Candidates who meet the specified requirements and are Saudi Nationals are encouraged to apply. Salary details will be discussed during the interview process.