Customer Service Representative

About the Role

Al Hassan Ghazi Ibrahim Shaker Co. is seeking a Customer Service Representative to join their team in Riyadh. This full-time position serves as the primary interface between customers and the company, focusing on providing assistance, resolving inquiries, and ensuring positive interaction experiences. The representative will deliver customer service across various communication channels, including phone calls (inbound and outbound), email, and social media.

Key Responsibilities

• Efficiently handle high volumes of incoming and outgoing calls promptly.
• Provide product or service details, troubleshooting support, and solutions to address customer requirements.
• Address and resolve customer issues, complaints, and requests promptly and effectively.
• Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
• Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
• Communicate effectively and professionally with customers to build rapport and trust.
• Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
• Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
• Aim to surpass customer expectations and ensure a positive experience at every interaction.
• Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
• Follow communication scripts when handling different topics.
• Achieve personal and team goals, both qualitative and quantitative.
• Validate and resolve customer complaints, ensuring closure both with customers and in internal systems.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Effective problem-solving and negotiation abilities.
• Excellent organizational and time management skills.
• Empathy towards customers' emotions and perspectives.
• Basic computer proficiency with word processing, email, and social media.
• Ability to work well under pressure and manage multiple priorities efficiently.

Work Environment and Expectations

This is a full-time position based in Riyadh. The role requires strict adherence to schedules and deadlines. The successful candidate will ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and comply with its established guidelines.

About Al Hassan Ghazi Ibrahim Shaker Co.

Al Hassan Ghazi Ibrahim Shaker Co. is committed to providing high-quality service and support to its customers. As a Customer Service Representative, you will play a direct role in upholding this commitment and contributing to the company's reputation for customer satisfaction.

Application Information

Candidates who meet the above requirements are invited to apply for this position. Further details regarding the application process will be provided upon inquiry.