DTC IT Manager

About the Role

Ethra For Human Resources Consulting is seeking a DTC IT Manager for a full-time position in Riyadh. This role involves managing the Magento e-commerce platform and the end-to-end digital customer journey, from storefront to order fulfillment and post-purchase activities. The manager will be responsible for solution design, project delivery, platform performance, and vendor management to ensure a reliable and scalable consumer experience.

Key Responsibilities

• Manage the Magento platform and the DTC technology stack, ensuring performance, stability, scalability, and security.
• Develop the DTC solution roadmap and backlog, translating business needs into well-designed solutions.
• Oversee the delivery of DTC changes and projects, including requirements, design, vendor oversight, testing, release, and adoption.
• Manage the DTC digital journey, including storefront, search, checkout, payments, and post-purchase, to improve conversion and reduce cart abandonment.
• Manage DTC order-to-delivery integration and last-mile execution, ensuring accurate order flow between Magento, SAP, and delivery systems.
• Oversee DTC analytics, utilizing data to prioritize improvements and ensure data accuracy across systems.
• Manage day-to-day relationships with DTC vendors for delivery, quality, SLAs, and roadmap adherence.
• Ensure DTC solutions comply with security, data protection (PDPL), and payment compliance (PCI-DSS) standards.
• Act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery.

Qualifications and Experience

• Minimum of 5 years of experience in IT, with hands-on ownership of e-commerce platforms.
• Minimum of 3 years of experience in the FMCG sector is required.
• Experience within organizations operating across multiple locations, including head offices, branches, and manufacturing facilities, is essential.
• Hands-on experience with e-commerce platforms, preferably Magento (Adobe Commerce).
• Proven experience in delivering e-commerce projects and managing digital/e-commerce vendors.
• Strong understanding of the full DTC journey, including storefront, checkout, payments, fulfillment, and last-mile delivery.
• Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems.
• Experience with last-mile/delivery platforms such as FarEye.
• Experience with analytics tools such as Google Analytics.

Work Environment

This is a full-time position based in Riyadh, focusing on the direct-to-consumer IT operations within a dynamic environment.

Application Process

Candidates meeting the specified requirements are encouraged to apply for this role.