Assistant Manager Cloud Operation📣 إعلان

About the Assistant Manager - Cloud Operations Role

This role is responsible for supporting the daily operations, reliability, governance, security, and optimization of cloud environments, specifically Microsoft Azure and Google Cloud Platform (GCP). The Assistant Manager - Cloud Operations collaborates with various internal teams, external vendors, and managed service providers to ensure cloud services are stable, secure, resilient, cost-effective, and aligned with business objectives. The position is full-time and located in Riyadh, Riyadh Province.

Key Responsibilities

• Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
• Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
• Support Site Reliability Engineering (SRE) practices, including reliability monitoring, availability improvement, incident response, service health reviews, and operational automation.
• Manage incident response, service requests, escalations, and root cause analysis for cloud services.
• Support the implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
• Review and optimize cloud costs, usage, reserved capacity, rightsizing, and resource cleanup.
• Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
• Support native backup, disaster recovery, high availability, and business continuity activities.
• Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
• Support cloud security operations, including IAM reviews, network security, patching, vulnerability remediation, encryption, and access governance.
• Assist with automation and Infrastructure as Code adoption using tools such as Terraform.
• Track operational KPIs such as availability, incident resolution, SLA compliance, policy violations, cost optimization, reliability metrics, and documentation coverage.
• Participate in change management, release coordination, and operational readiness reviews.
• Support audits, compliance reviews, and risk remediation related to Azure and GCP cloud infrastructure.

Required Qualifications and Experience

• A minimum of 5 years of hands-on experience in cloud operations, cloud engineering, infrastructure operations, SRE, or related technical roles.
• Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
• Understanding of cloud networking, identity, compute, storage, monitoring, backup, security, and high availability concepts.
• Experience with incident, problem, change, and service request management processes.
• Familiarity with SRE concepts, including availability, reliability, monitoring, alerting, incident response, root cause analysis, and continuous improvement.
• Familiarity with ITIL processes and IT service management tools.
• Good understanding of cloud security principles, including IAM, RBAC, network security groups/firewalls, encryption, vulnerability management, and compliance controls.

Essential Skills and Competencies

• Ability to work effectively with vendors, managed service providers, and cross-functional internal teams.
• Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
• Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.

Work Environment and Location

This is a full-time position based in Riyadh, within the Riyadh Province. The role involves close collaboration with various stakeholders to ensure the smooth operation of cloud services.