Collections Officer Back Office

About the Role

AJEX is seeking a Collections Officer Back Office to join its team in Riyadh, Saudi Arabia. This full-time role is responsible for managing and recovering overdue customer receivables within the Logistics division. The Collections Officer will focus on monitoring assigned customer portfolios, investigating payment delays, and resolving billing disputes to support cash flow improvement and bad debt reduction.

Role Overview

The Collections Officer plays a key role in ensuring effective collection performance through structured account management and proactive follow-up. This involves coordinating with customers and internal departments to secure timely payments and address any issues that may hinder the collection process. The position contributes directly to the financial health of the company by minimizing outstanding debts.

Key Responsibilities

• Monitor and manage an assigned portfolio of overdue customer accounts, ensuring timely collection follow-up and escalation.
• Analyze customer aging reports, outstanding invoices, payment history, and account balances to identify collection priorities and risks.
• Investigate payment delays by coordinating with Sales, Customer Service, Operations, Pricing, and Finance departments.
• Review invoices, proof of delivery, contracts, pricing agreements, and shipment records to identify and resolve billing issues.
• Contact customers via telephone, email, and written correspondence to recover outstanding receivables and negotiate payment commitments.
• Follow up on outstanding and broken Promise to Pay commitments to ensure timely payment fulfillment.
• Investigate and resolve invoice disputes related to freight charges, surcharges, delivery status, damages, claims, and pricing discrepancies.
• Coordinate with relevant internal departments to ensure timely resolution of customer disputes and collection barriers.
• Escalate high-risk accounts, unresolved disputes, and delinquent balances to the Revenue Assurance Lead, recommending appropriate corrective actions.
• Maintain complete and accurate documentation of collection activities, customer correspondence, payment commitments, and dispute resolutions.
• Prepare daily and weekly reports on collection performance, aging, payment promises, disputed invoices, and high-risk accounts.
• Support continuous improvement initiatives to reduce bad debt, improve Days Sales Outstanding (DSO), strengthen collection processes, and enhance cash flow.

Key Deliverables

• Reduction in bad debt and overdue receivables.
• Improved Days Sales Outstanding (DSO).
• Achievement of weekly collection targets.
• Increased Promise to Pay fulfillment rate.
• Timely resolution of invoice disputes and collection-related issues.
• Accurate and timely collection reporting and documentation.
• Improved customer engagement and payment compliance.

Experience and Work Type

Candidates should possess 2-5 years of relevant experience for this role. This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

Interested candidates are encouraged to apply to contribute to AJEX's financial operations and collection efficiency.