Head of Fix Auto Aftersales & Collision Operations📣 إعلان

About the Role

PROVEN is seeking a Head of Fix Auto - Aftersales & Collision Operations to lead its operations in Riyadh. This full-time position requires a hands-on automotive leader with extensive experience in body shop operations, aftersales performance, insurance partnerships, fleet accounts, and multi-site leadership. The successful candidate will be responsible for driving operational efficiency, revenue growth, quality standards, team development, and network expansion while ensuring compliance with franchise and market requirements.

Key Responsibilities

• Oversee the daily and monthly operational performance of all Fix Auto Collision and Fix Auto Service locations across KSA.
• Apply in-depth knowledge of collision repair processes, including structural repair, paintwork, panel work, mechanical work, and ADAS calibration, to identify and address inefficiencies.
• Establish and enforce productivity benchmarks, labor utilization targets, and cycle time standards, holding Workshop Managers accountable for their achievement.
• Drive measurable improvements in throughput, re-repair rates, and revenue per repair order across the network.
• Assume full P&L ownership for the aftersales and body shop division, managing all revenue lines including labor, parts, paint, and mechanical services.
• Develop and execute site-level operational plans to meet revenue targets, monitoring performance weekly and intervening as needed.
• Identify and mitigate revenue leakage through stringent estimating standards, parts procurement discipline, and labor recovery.
• Foster revenue growth via improved capacity utilization, job mix optimization, and proactive business development with insurance and fleet partners.
• Manage and expand Direct Repair Program (DRP) relationships with insurers and TPAs to maximize referral volume and cycle time performance.
• Negotiate Service Level Agreements (SLAs) with insurance partners and ensure site-level compliance.
• Develop and maintain corporate fleet accounts to establish a structured recurring revenue stream.
• Ensure all sites adhere to Fix Network’s global franchise standards, including I-CAR certification, manufacturer repair authorizations, and quality audit requirements.
• Promote a zero-defect culture through structured quality control processes at all repair stages.
• Lead the adoption of advanced repair capabilities, including EV-ready facilities and digital estimating platforms.
• Build and lead a high-performing national operations team, including Workshop Managers and site-level supervisors.
• Establish a structured technical development pathway for technicians and supervisors aligned with manufacturer training standards.
• Ensure Saudization targets for the aftersales division are met and exceeded in line with applicable Nitaqat obligations.
• Lead the evaluation and operational setup of new Fix Auto locations, ensuring they reach operational break-even within defined timelines.
• Provide guidance on site selection, equipment specification, and team building for new openings.

Qualifications and Experience

• A Bachelor’s degree in Automotive Engineering or a related field is preferred; equivalent technical qualifications with a strong operational track record will be considered.
• A trade-trained background is mandatory, with early career experience working directly on vehicles and completion of a formal technical training program through a major automotive manufacturer.
• A minimum of 15 years of progressive experience in automotive body shop or aftersales operations, with the initial phase spent in hands-on technical roles.
• Must currently hold, or have recently held, a national or multi-site leadership role (*, National Bodyshop Manager, National Aftersales Director, Regional Body Shop Director, Head of Bodyshop Operations, or equivalent) for at least 5 years.
• Demonstrated success in improving shop floor efficiency, revenue performance, and profitability across multiple sites concurrently.
• Experience managing insurance DRP relationships and corporate fleet accounts.
• GCC market experience is strongly preferred; Saudi Arabia experience is an advantage.

Required Skills

• Proficiency in collision repair estimating, paint and panel processes, structural repair, and post-repair quality standards.
• Fluency in both English and Arabic is required.