Monitoring Engineer / Jira Admin

About Infinite pl

Infinite pl is a digital-led technology firm focused on digital logistics. The company utilizes in-house, external, network, and investment capabilities to develop innovative platforms addressing complex challenges within logistics and related sectors. Infinite pl aims to enhance experiences for governments, businesses, and residents globally through digital solutions.

The Role of Monitoring Engineer / Jira Admin

Infinite pl is seeking a Monitoring Engineer / Jira Admin to manage the operational monitoring and observability ecosystem. This full-time position is based in Riyadh, Saudi Arabia, and requires 2-5 years of experience. The role involves overseeing dashboards, alerts, event correlation, SLA reporting, and Jira administration to support operational teams in proactively identifying and managing production issues.

Key Responsibilities

• Administer and maintain monitoring tools such as AppDynamics, GCP Cloud Monitoring, Grafana, and Elastic/Kibana.
• Build and maintain operational dashboards for application availability, infrastructure health, API performance, business transactions, and database health.
• Configure and tune monitoring thresholds and alerts to reduce noise and improve actionable alerting.
• Correlate logs, metrics, and application events during incident investigations.
• Identify monitoring gaps and recommend additional instrumentation.
• Develop SLA and operational-performance dashboards and produce availability, incident, and monitoring reports.
• Administer Jira workflows used by the Operations team, including configuring queues, SLAs, workflows, notifications, dashboards, and reports.
• Support the automation of ticket creation and operational workflows.
• Ensure alerts are routed to the correct operational teams.
• Support major incident investigations with observability data.
• Maintain monitoring standards and documentation.
• Continuously improve proactive incident detection.

Qualifications and Experience

• Bachelor's degree in IT, Computer Science, Engineering, or an equivalent field.
• 2-5 years of relevant experience.
• Jira administration certification is advantageous.
• AppDynamics or observability certification is preferred.
• ITIL Foundation certification is preferred.

Work Environment

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia. The role involves working within a team focused on digital logistics innovation.