Sales Manager

About the Role

eXtra is seeking a Sales Manager for a full-time position in Riyadh. This role is responsible for driving store sales and profit growth by leading a customer-responsive team on the sales floor. The Sales Manager oversees overall store sales and services performance while maintaining store standards with a high sense of urgency and energy.

Key Responsibilities

• Ensure all sales employees understand and demonstrate eXtra's Customer Service Philosophy, resolving complaints daily with urgency and providing excellent service.
• Aggressively drive sales across all sections, monitor weekly sales and inventory reports, identify improvement opportunities, and communicate action plans to Team Leaders.
• Monitor competitor pricing through weekly audits and ensure hourly sales and services programs are implemented.
• Supervise Team Leaders, provide feedback to maximize section performance, communicate expectations, policies, procedures, and corporate programs, and ensure Team Leaders are present on the sales floor during prime hours.
• Oversee Selling Skills and Product Knowledge training for sales teams, implement company training programs, explain financial and sales programs, and communicate policy changes.
• Ensure adherence to company loss prevention and safety programs, advise the Store Manager of security risks, and detect signs of shoplifting or theft.
• Ensure team adherence to dress code and professional conduct, maintain fair recruitment to meet staffing levels, and support Saudization initiatives.
• Ensure understanding and compliance with merchandising programs, set up sections according to operational guidelines, ensure correct merchandise display, and oversee section recovery.
• Brief Team Leaders daily on store and section performance, ensure effective communication with Sales Consultants, and manage payroll hours and controllable expenses.

Required Knowledge, Skills, and Abilities

• Proficiency in reading, writing, and communicating in English.
• Ability to understand and respond to basic customer and employee inquiries clearly.
• Strong product knowledge.
• Managerial knowledge and experience.
• Ability to satisfactorily complete all eXtra training requirements.

Physical Requirements

• Manual dexterity for moving merchandise and demonstrating product features.
• Ability to operate in-store equipment.
• Corrected visual ability to perform job functions and distinguish color.
• Capable of standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, crouching, handling, and moving items weighing up to 20 kg without assistance.

Performance Standards

• Responsible for overall store sales performance and meeting sales budgets while controlling expenses.
• Ensure immediate greeting of customers and knowledgeable, prompt responses to inquiries.
• Maintain store stocking according to planogram and ensure proper merchandise display and pricing.
• Adhere to company policies and procedures, and handle customer service with a "can-do" attitude.
• Proficiently operate all applicable equipment according to company policy.

Work Schedule

The Sales Manager works a flexible schedule, requiring both morning and evening availability, and is expected to be available any day of the week. Requests for specific days off require advance notification and approval from the Store Manager.