Call Center Agent

About Haji Husein Alireza & Co. Ltd.

Haji Husein Alireza & Co. Ltd. is seeking a Call Center Agent to join their team in Jeddah. This full-time role is designed for individuals with 0-1 years of experience, focusing on delivering professional customer service within the automotive sector.

Role Purpose

The primary purpose of this role is to provide prompt, efficient, and professional customer service. The Call Center Agent will address customer inquiries, resolve issues, and offer comprehensive information regarding automotive products and services.

Key Responsibilities

• Respond to customer inquiries through various channels including phone, email, and chat, specifically addressing questions about automotive products, services, and company policies.
• Process customer orders, returns, and exchanges with efficiency and accuracy.
• Escalate complex customer issues to appropriate departments or supervisors when necessary to ensure timely resolution.
• Maintain current knowledge of all automotive products, ongoing promotions, and company policies.
• Document all customer interactions accurately within the company's CRM system for future reference and analytical purposes.

Required Experience

Candidates for this position should have 0-1 years of relevant experience, demonstrating a foundational understanding of customer service principles and practices.

Work Type and Location

This is a full-time position based in Jeddah. The role requires consistent presence to manage customer interactions effectively.

Application Process

Interested candidates are encouraged to apply to contribute to a professional customer service environment.