Customer Success Account Mgmt

About the Role

Microsoft is seeking a Customer Success Account Management professional for a full-time position in Makkah. This role involves developing customer, partner, and internal stakeholder engagement strategies, building relationships with key customer stakeholders, and leading the strategic execution of customer success plans. The successful candidate will align Microsoft solutions and technical capabilities with customer needs, proactively identify and mitigate consumption blockers, and drive ongoing customer success.

Role Context at Microsoft

At Microsoft, the mission is to empower every person and organization to achieve more. This guides how the company partners with customers to deliver trusted, impactful solutions. With a growth-mindset culture, Microsoft focuses on responsible innovation and measures success through shared progress, people, teams, and customers. This position contributes to meaningful work that aims to shape future advancements.

Key Responsibilities

• Build and maintain relationships with key customer, partner, and internal stakeholders.
• Identify customer business and technology objectives and align Microsoft solutions to customer priorities.
• Lead customer success plans, program reviews, and strategic engagements.
• Identify and mitigate blockers to consumption, security, compliance, and operational health.
• Partner with customers to drive adoption, optimize usage, and identify growth opportunities.
• Lead business value conversations and influence executive-level stakeholders.
• Align Microsoft solutions and technical capabilities to customer needs.
• Orchestrate resources to deliver agreed-upon customer outcomes.

Qualifications and Experience

• Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND 4+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management, OR equivalent experience.
• Alternatively, a Master’s Degree in a related field AND 6+ years of relevant experience, OR a Bachelor’s Degree AND 8+ years of relevant experience, OR equivalent experience.
• 3+ years of relevant work experience within the customer industry.
• Microsoft or competitor equivalent certification in relevant technologies.
• ITIL Foundation, PMI, Prosci, or equivalent certification.

Application Process

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the role is filled. Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics. Assistance with religious accommodations and/or reasonable accommodations due to a disability during the application process is available upon request.