Digital Marketing and Communications Assistant (Outsourced) ICD

About the Role

The Islamic Development Bank (IsDB) is seeking a Digital Marketing and Communications Assistant (Outsourced) to join their team in Makkah, Saudi Arabia. This contract position requires 5-10 years of experience and focuses on the management, maintenance, and continuous improvement of the organization's digital presence.

Role Overview

This role is responsible for overseeing the management, maintenance, security, and continuous improvement of corporate websites, digital platforms, and social media channels. The Digital Marketing and Communications Assistant ensures the reliability, efficiency, and effectiveness of digital services while driving digital transformation, automation, and technological enhancements. The position also involves managing technical vendors, digital projects, system subscriptions, and performance reporting to ensure operational continuity and compliance with organizational standards. Additionally, the role provides administrative and technical support for events, stakeholder coordination, CRM management, digital documentation, and multimedia libraries to support the effective delivery of organizational objectives.

Key Accountabilities

• Manage, maintain, and continuously improve corporate websites and digital platforms, including CMS operations, SEO, technical upgrades, and integrations.
• Ensure websites and applications meet security, accessibility, usability, and performance standards.
• Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services, coordinating server administration, website deployments, backups, and disaster recovery.
• Administer and secure corporate social media accounts, managing user access, platform configurations, and integrations.
• Identify opportunities for digital platform modernization, evaluating AI-powered tools, automation, chatbots, and system integrations to improve operational efficiency and user experience.
• Manage external website development agencies, hosting providers, and technical vendors, defining technical requirements, project scope, and monitoring performance.
• Establish standards for website administration, security, access control, and operational documentation, overseeing website analytics and digital performance reporting.
• Monitor and track renewal timelines for all relevant system subscriptions, licenses, and service contracts.
• Provide logistical support for IsDB Group events and meetings, facilitating communication with internal and external stakeholders.
• Maintain and update a centralized database and CRM, and organize multimedia libraries for events and initiatives.

Qualifications and Experience

Candidates for this role should possess 5-10 years of relevant experience in digital marketing and communications, with a focus on digital platform management and technical support. A strong understanding of website management, social media administration, digital transformation initiatives, and vendor management is essential.

Work Environment

This is a contract position based in Makkah, Saudi Arabia. The role involves working within the Islamic Development Bank (IsDB) Group, providing support across various digital initiatives and collaborating with internal teams and external stakeholders.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position will be disclosed during the recruitment process.