Security Systems Lead Airport O&M ( / Operations)

About the Role

FNRCO is seeking a Security Systems Lead for Airport Operations & Maintenance (O&M) in Makkah, with primary locations in Jeddah and Makkah. This full-time role requires 5-10 years of experience and focuses on ensuring the health, availability, and performance of the airport's electronic security systems. The successful candidate will lead a team and manage critical security infrastructure.

Key Responsibilities

• Manage the electronic security estate, including Milestone XProtect, Genetec Security Center (Omnicast and Synergis modules), Lenel OnGuard, and Ipsotek VISuite.
• Oversee system integration points across VMS, ACS, analytics, intrusion, intercom, and the airport command center.
• Maintain the camera/reader/panel asset register, firmware baselines, and OEM patch/upgrade planning.
• Design, maintain, and troubleshoot the security network, including VLAN segmentation, multicast, QoS, and bandwidth sizing.
• Manage switches, fiber backbone, PoE budgets, IP addressing, and network redundancy for security traffic.
• Perform packet-level fault diagnosis for stream loss, latency, and camera dropout issues.
• Coordinate with airport IT/ICT on cybersecurity hardening, including certificate management, credential policy, and OT/IT segregation.
• Maintain server/VM infrastructure, storage arrays, backup, and disaster recovery for security applications.

Team Leadership and Operations

• Lead a team of security systems engineers and technicians across a 24/7 shift roster.
• Set shift priorities, assign call-outs, review workmanship quality, and enforce handover discipline.
• Build team competency through structured OEM training and certification (Milestone MCDE, Genetec, Lenel, Ipsotek).
• Act as the final technical escalation point for all security system faults and own root-cause analysis.
• Deliver Planned Preventive Maintenance (PPM) to schedule, including camera cleaning, reader testing, and server health checks.
• Manage corrective maintenance within SLA response and resolution windows.
• Maintain critical spares and manage RMA cycles with OEMs.
• Own change control processes, ensuring approved MOC, tested rollbacks, and updated documentation for all configuration changes.

Government and Authority Interface

• Serve as the primary Arabic-language technical interface with Jawazat (GDP) for passport-control area cameras, e-gate integration, and border-control system dependencies.
• Interface with MOI and airport security on CCTV footage requests, evidence export chain of custody, incident review, and data-handling compliance.
• Coordinate with RSAF for security systems inside military-controlled zones, including access approvals and work permits.
• Translate and present technical findings, incident reports, and system briefings in Arabic to authority representatives and client leadership.
• Manage personnel security clearances, badging, and restricted-area work permits for the security team.

Performance and Documentation

• Maintain camera-online percentage, recording integrity, and retention compliance at or above contractual targets.
• Track access-control system availability, door/reader fault rates, and alarm response times.
• Reduce analytics false-alarm rates through continuous rule tuning.
• Report weekly/monthly on system availability, fault trends, MTTR, and PPM completion.
• Support audits by producing evidence of footage retention, access logs, and change history.
• Enforce permit-to-work, working-at-height, and electrical safety procedures.
• Maintain as-built drawings, camera schedules, IP/port matrices, rack layouts, and system architecture documents.
• Produce incident reports and post-incident technical investigations.

Qualifications and Experience

• 5-10 years of experience in security systems operations and maintenance.
• Proficiency in managing complex electronic security systems, including VMS, ACS, and analytics platforms.
• Strong understanding of network infrastructure and cybersecurity principles related to security systems.
• Demonstrated leadership skills in managing technical teams.
• Fluency in Arabic is critical for interfacing with government and authority representatives.