Mgr Front Office I📣 إعلان

About the Role

W Hotels in Riyadh is seeking a Front Office Manager I to assist in the administration of front office functions and supervise staff. This full-time position involves directing and working with managers and employees to ensure efficient check-in and check-out processes, guest and employee satisfaction, and maximizing the financial performance of the department.

Key Responsibilities

The Front Office Manager I will oversee daily operations to ensure quality standards and meet customer expectations. This includes developing specific goals, managing staff levels to meet service and financial objectives, and ensuring consistent communication with employees regarding business objectives and performance recognition. The role also involves understanding and achieving departmental financial goals and objectives.

Key duties include:

• Managing day-to-day operations to ensure quality and customer satisfaction.
• Developing and implementing plans to achieve work objectives.
• Handling guest complaints, disputes, and conflicts.
• Supervising staffing levels to meet operational and financial targets.
• Ensuring regular communication with employees about business objectives and expectations.
• Achieving or exceeding departmental financial goals.
• Implementing customer recognition and service programs.
• Training staff and monitoring adherence to credit policies.
• Supervising same-day selling procedures to maximize revenue and control occupancy.
• Overseeing daily Front Desk shift operations and ensuring policy compliance.

Team Leadership and Guest Service

This role requires strong interpersonal and communication skills to lead and influence team members, advocating for sound business decisions and leading by example. It involves building trust, respect, and cooperation among team members, serving as a role model, and supervising all day-to-day operations. The manager will establish and maintain open, collaborative relationships with employees and ensure exceptional customer service by empowering employees, providing feedback, and coaching individuals to understand and meet guest needs. The role also includes responding to and handling guest problems and complaints, setting a positive example for guest relations, and interacting with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

Candidates should possess a high school diploma or GED along with 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required. The required experience level for this role is between 2-5 years.

Additional Duties and Support

The Front Office Manager I will support human resource activities by addressing developmental needs of others, soliciting employee feedback, and bringing employee satisfaction issues to the attention of management and Human Resources. This includes assisting in interviewing and hiring, supporting new hire training, and participating in employee progressive discipline procedures. Additional responsibilities include providing information to supervisors and colleagues, analyzing information to solve problems, and performing all duties at the Front Desk as necessary, including running shifts when required. The role also involves participating in departmental meetings and consistently communicating Front Desk goals.

Company Commitment

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity. The company fosters an environment where unique backgrounds are celebrated and is committed to non-discrimination on any protected basis, including disability and veteran status.