Mgr Restaurant📣 إعلان

About the Role

W Hotels is seeking a Restaurant Manager to oversee the daily operations of its restaurant, bar, and room service facilities in Riyadh. This full-time position requires 5-10 years of experience in a relevant hospitality role. The Manager is responsible for continuously improving guest and employee satisfaction while maximizing financial performance within their areas of responsibility.

Operational Management

• Supervise and manage all daily restaurant operations, including restaurants, bars, and room service.
• Assist with menu planning and ensure the maintenance of high sanitation standards.
• Provide support to servers and hosts on the floor during peak meal periods and high demand times.
• Understand employee positions sufficiently to perform duties in their absence when necessary.
• Review staffing levels to ensure optimal guest service, operational needs, and financial objectives are met.
• Supervise daily shift operations in the absence of an Assistant Restaurant Manager.

Team Leadership and Development

• Lead, influence, and encourage team members using effective interpersonal and communication skills.
• Demonstrate honesty and integrity, advocating for sound financial and business decision-making.
• Foster mutual trust, respect, and cooperation among team members, serving as a role model for appropriate behaviors.
• Identify developmental needs of others and provide coaching, mentoring, or training to enhance knowledge and skills.
• Develop specific goals and plans to prioritize, organize, and accomplish work efficiently.
• Ensure and maintain high productivity levels among employees.
• Provide leadership, vision, and direction to effectively prioritize departmental goals.
• Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, and hands-on management.
• Ensure adherence to all applicable laws and regulations, including food handling, sanitation standards, and local liquor laws.
• Establish and maintain open, collaborative relationships with employees and ensure team members do the same.
• Establish clear guidelines so employees understand expectations and operational parameters.
• Monitor alcohol beverage service in compliance with all local laws.

Guest Experience Excellence

• Provide services designed to exceed expectations for customer satisfaction and retention.
• Improve service by communicating and assisting individuals in understanding guest needs, providing guidance, feedback, and individual coaching.
• Manage day-to-day operations to ensure quality, standards, and customer expectations are consistently met.
• Display leadership in guest hospitality, exemplify excellent customer service, and cultivate a positive atmosphere for guest relations.
• Empower employees to deliver excellent customer service.
• Act as the guest service role model for the restaurants, setting a positive example and fostering a welcoming environment.
• Effectively handle guest problems and complaints.
• Meet with guests informally during meals or upon departure to gather feedback on food and beverage quality, service levels, and overall satisfaction.
• Ensure corrective action is taken to continuously improve service results.
• Incorporate guest satisfaction as a key component of departmental meetings, focusing on continuous improvement initiatives.
• Manage service delivery in all outlets to ensure excellent service from point of entry to departure, including greeting, order taking, food and beverage delivery, special request fulfillment, payment collection, and invitation to return.

Financial and Human Resources Oversight

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identify the educational needs of others, develop formal educational or training programs, and instruct employees.
• Ensure employees are treated fairly and equitably, striving to improve employee retention.
• Ensure employees receive ongoing training to understand guest expectations.
• Solicit employee feedback, utilize an open-door policy, and review employee satisfaction results to identify and address concerns.
• Strive to improve service performance and ensure recognition is consistently applied across areas of responsibility.
• Communicate information effectively to supervisors, co-workers, and subordinates through various channels.
• Analyze information and evaluate results to identify optimal solutions and resolve problems.
• Recognize and maintain high standards for product quality and presentation.
• Oversee the financial aspects of the department, including purchasing and the payment of invoices.

Required Experience

Candidates for this position must possess 5-10 years of experience in restaurant management or a closely related role within the hospitality industry.