Mgr Restaurant📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

W Hotels is seeking a dedicated and experienced Mgr Restaurant to oversee daily restaurant operations in Riyadh, Saudi Arabia. This full-time role involves supervising Restaurants/Bars and Room Service, ensuring high standards of guest and employee satisfaction, and optimizing financial performance. The Manager Restaurant will play a crucial role in maintaining operational excellence and fostering a positive environment for both guests and the team.

Key Responsibilities

Supervise and manage all daily restaurant, bar/lounge, and room service operations, including staffing levels to meet service and financial objectives.
Maintain stringent service and sanitation standards across all food and beverage areas.
Lead the food and beverage team by demonstrating honesty, integrity, and sound financial decision-making.
Encourage mutual trust, respect, and cooperation among team members, serving as a role model for appropriate behaviors.
Identify developmental needs, provide coaching and mentoring, and implement training plans to enhance knowledge and skills.
Ensure compliance with all food & beverage policies, standards, procedures, and applicable laws and regulations, including food handling, sanitation, and liquor laws.
Establish and maintain collaborative relationships with employees, setting clear expectations and parameters.

Guest Experience and Service Excellence

Deliver services that consistently exceed guest expectations for satisfaction and retention.
Improve service quality by understanding guest needs and providing guidance and feedback to the team.
Display leadership in guest hospitality, exemplify excellent customer service, and cultivate a positive atmosphere.
Empower employees to provide exceptional customer service and act as a guest service role model.
Effectively handle guest problems and complaints, ensuring prompt and satisfactory resolution.
Gather informal feedback from guests on food and beverage quality, service levels, and overall satisfaction.
Implement corrective actions to continuously improve service results and incorporate guest satisfaction into departmental meetings.
Manage service delivery from point of entry to departure, ensuring a seamless and excellent guest experience.

Human Resources and Team Development

Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identify educational needs, develop formal training programs, and instruct team members.
Ensure fair and equitable treatment of employees, striving to improve retention.
Provide ongoing training to ensure employees understand guest expectations.
Solicit employee feedback through an "open door" policy and review satisfaction results to address concerns.
Ensure recognition programs are implemented across areas of responsibility.

Operational Oversight and Support

Communicate effectively with supervisors, co-workers, and subordinates through various channels.
Analyze information and evaluate results to identify optimal solutions and resolve operational problems.
Provide direct support to servers and hosts on the floor during peak meal periods and high-demand times.
Recognize and maintain standards for good quality products and presentations.
Supervise daily shift operations, particularly in the absence of an Assistant Restaurant Manager.
Oversee the financial aspects of the department, including purchasing and invoice payments.