Order Taker📣 إعلان

About the Role

Accor is seeking a friendly and efficient Order Taker to join their team in Riyadh. This full-time position requires 0-1 years of experience and focuses on accurately processing customer orders to ensure a positive dining experience.

Key Responsibilities

• Answer incoming calls and greet customers promptly and professionally.
• Take accurate and detailed food and beverage orders from customers.
• Input orders into the restaurant's order management system.
• Communicate effectively with kitchen staff to ensure order accuracy.
• Provide menu recommendations and answer questions about food items, ingredients, and preparation methods.
• Upsell additional menu items when appropriate.
• Handle customer inquiries, special requests, and complaints with patience and professionalism.
• Process payments and handle cash transactions accurately.
• Maintain a clean and organized workspace.
• Collaborate with team members to ensure smooth operations during peak hours.
• Stay updated on menu changes, daily specials, and ongoing promotions.
• Adhere to all food safety and sanitation guidelines.

Qualifications and Requirements

• High school diploma or equivalent.
• Proven customer service experience, preferably in the hospitality or food service industry.
• Excellent communication skills in English; proficiency in Arabic is highly desirable.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in using order management systems and point-of-sale (POS) software.
• Basic math skills for handling financial transactions.
• Knowledge of food and beverage items, including local cuisine and cultural preferences.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong listening skills and ability to accurately record customer orders.
• Patience and problem-solving skills to handle customer inquiries and complaints.
• Team-oriented mindset with a willingness to assist colleagues during busy periods.
• Ability to stand for extended periods and work in a fast-paced environment.

Work Environment

This role is based in Riyadh and operates on a full-time schedule. The work environment is dynamic and requires collaboration within a dedicated team.

Our Commitment

Accor is committed to fostering an inclusive and diverse workplace where all team members feel respected, supported, and empowered to grow. We celebrate individuality and provide equal opportunities for all to thrive and succeed.