Restaurant Manager

About the Role

W Hotels is seeking a Restaurant Manager for a full-time position in Riyadh, Saudi Arabia. This role involves overseeing daily restaurant operations, including Restaurants/Bars and Room Service where applicable. The Restaurant Manager will focus on enhancing guest and employee satisfaction while optimizing financial performance within their areas of responsibility.

Key Responsibilities

• Supervise and manage all day-to-day restaurant operations, including maintaining service and sanitation standards.
• Assist with menu planning and support servers and hosts during peak meal periods.
• Review staffing levels to ensure operational needs, guest service, and financial objectives are met.
• Lead the food and beverage team by fostering mutual trust, respect, and cooperation.
• Identify developmental needs of team members and provide coaching, mentoring, or training.
• Ensure compliance with all food & beverage policies, standards, procedures, and applicable laws and regulations, including food handling and sanitation.
• Monitor alcohol beverage service in compliance with local laws.
• Establish and maintain collaborative relationships with employees and set clear expectations.

Ensuring Guest Satisfaction

• Provide services that exceed customer expectations to ensure satisfaction and retention.
• Improve service quality by understanding guest needs and providing guidance and feedback to staff.
• Display leadership in guest hospitality and create a positive atmosphere for guest relations.
• Handle guest problems and complaints effectively.
• Gather feedback from guests on food and beverage quality, service levels, and overall satisfaction.
• Implement corrective actions to continuously improve service results.
• Manage service delivery in outlets from guest entry to departure, ensuring excellent service throughout.

Human Resources and Training

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identify educational needs, develop, and conduct training programs for employees.
• Ensure fair and equitable treatment of employees and strive to improve employee retention.
• Ensure ongoing training for employees to understand guest expectations.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• Ensure recognition programs are implemented across areas of responsibility.

Qualifications and Experience

• A minimum of 2-5 years of experience in restaurant management or a related field.
• Demonstrated ability to manage daily operations and supervise staff.
• Strong interpersonal and communication skills to lead and influence a team.
• Proficiency in maintaining service and sanitation standards.
• Ability to analyze information and evaluate results to solve problems effectively.
• Understanding of financial aspects, including purchasing and invoice payments.

Additional Responsibilities

• Communicate information to supervisors, co-workers, and subordinates through various channels.
• Assist on the floor during meal periods and high-demand times.
• Recognize and ensure good quality products and presentations.
• Oversee financial aspects of the department, including purchasing and payment of invoices.
• Supervise daily shift operations in the absence of an Assistant Restaurant Manager.