Restaurant Manager

About Catro and the Role

Catro, a Neapolitan pizzeria in Riyadh, is seeking a Restaurant Manager. The establishment operates on a takeaway-first model, with no dine-in service, emphasizing kitchen throughput, order accuracy, and efficient delivery channel management. This full-time role requires 2-5 years of experience and offers a salary range of SAR 7,500 - SAR 11,250.

Role Overview

The Restaurant Manager will be responsible for overseeing all operational aspects of the pizzeria, ensuring adherence to standards, managing financial performance, and leading the team. This position requires a manager who can maintain high standards of operation and performance independently.

Key Responsibilities

• Manage daily operations, including opening and closing procedures, shift scheduling, and labor deployment based on demand forecasts. Maintain a strong floor presence during peak hours.
• Lead the team by hiring, onboarding, training, and holding pizzaiolos, prep staff, and counter staff accountable. Conduct weekly one-on-one meetings and monthly performance reviews.
• Oversee delivery channels such as Jahez, HungerStation, and Keeta, ensuring menu accuracy, availability, timely order acceptance, high ratings, and effective dispute resolution.
• Manage inventory and Cost of Goods Sold (COGS) through weekly stock counts, ingredient-level ordering against par levels, waste logging, and supplier follow-up. Ensure accuracy of stock tracking in the Rewaa POS system.
• Enforce quality and food safety standards for dough, baking, and boxing. Ensure full compliance with Baladi (municipality) and SFDA requirements, manage hygiene audits, and staff certifications.
• Handle cash and controls, including end-of-day reconciliation, variance investigation, and maintaining clean POS discipline.
• Prepare weekly P&L snapshots for the owner, covering sales, labor, COGS, and key performance indicators (KPIs), with actionable insights.

Performance Metrics and Requirements

• Achieve target food cost percentage, with actual COGS against net sales and inventory variance within agreed tolerance.
• Maintain labor cost percentage by deploying staff to match demand without compromising peak-hour speed.
• Ensure high order accuracy across walk-in and all three aggregator channels.
• Optimize ticket-to-handoff time, measured specifically during peak windows.
• Monitor and improve aggregator performance, including ratings, acceptance time, and rejection/cancellation rates on Jahez, HungerStation, and Keeta.
• Manage inventory variance, reconciling theoretical versus actual stock weekly in Rewaa.
• Ensure full food safety compliance, reflected in internal audit scores and clean external inspections.
• Focus on team retention and readiness, monitoring turnover and time-to-certification for new hires.
• Maintain cash and POS discipline, ensuring daily reconciliation accuracy and investigating unexplained variances.

Work Environment

This is a full-time position based in Riyadh, focusing on a fast-paced takeaway operation. The role requires a hands-on approach to managing daily operations and a team dedicated to efficiency and quality.