Join ZenHR as a Customer Success Manager!

We're in search of a passionate and motivated Customer Success Manager to enhance our team aimed at driving digital transformation across the MENA region.

About ZenHR:
ZenHR isn’t just another HR software; it’s a transformative experience tailored to provide peace of mind to HR departments and employees alike. Our award-winning, cloud-based HRMS addresses all stages of the HR value chain. Led by a youthful and enthusiastic team, we pride ourselves on continuous innovation and adaptation to the latest HR trends. Our hiring process emphasizes diversity, women empowerment, and inclusive culture.

What We Offer:

• Flexible working hours with the option for remote work
• Health insurance coverage from day one
• Access to mental health sessions, both online and in-person
• A supportive and engaging work atmosphere
• A vibrant culture with amazing colleagues

Your Role:
As a Customer Success Manager, you will:

• Achieve customer goals and enhance the customer journey.
• Maintain a high retention ratio and revenue growth through upselling and cross-selling.
• Build partnerships with clients while managing the customer health score and NPS.
• Conduct meetings and reviews to align with client needs and gather feedback.
• Guide customers from onboarding through to ongoing support.
• Participate in formulating customer success strategies.

Who You Are:
You possess:

• 3-7 years' experience in relevant fields such as customer success or business development.
• A Bachelor’s degree in IT, Business Administration, Marketing, or related disciplines.
• Experience in SaaS and a proven track record in achieving targets.
• Fluent in both English and Arabic.

This position offers an exciting opportunity to contribute to a leading company in the region.
Join us in making a significant difference in the HR domain!