Join ZenHR as a Customer Success Manager!We're in search of a passionate and motivated Customer Success Manager to enhance our team aimed at driving digital transformation across the MENA region.
About ZenHR:ZenHR isn’t just another HR software; it’s a transformative experience tailored to provide peace of mind to HR departments and employees alike. Our award-winning, cloud-based HRMS addresses all stages of the HR value chain. Led by a youthful and enthusiastic team, we pride ourselves on continuous innovation and adaptation to the latest HR trends. Our hiring process emphasizes diversity, women empowerment, and inclusive culture.
What We Offer:- Flexible working hours with the option for remote work
- Health insurance coverage from day one
- Access to mental health sessions, both online and in-person
- A supportive and engaging work atmosphere
- A vibrant culture with amazing colleagues
Your Role:As a Customer Success Manager, you will:
- Achieve customer goals and enhance the customer journey.
- Maintain a high retention ratio and revenue growth through upselling and cross-selling.
- Build partnerships with clients while managing the customer health score and NPS.
- Conduct meetings and reviews to align with client needs and gather feedback.
- Guide customers from onboarding through to ongoing support.
- Participate in formulating customer success strategies.
Who You Are:You possess:
- 3-7 years' experience in relevant fields such as customer success or business development.
- A Bachelor’s degree in IT, Business Administration, Marketing, or related disciplines.
- Experience in SaaS and a proven track record in achieving targets.
- Fluent in both English and Arabic.
This position offers an exciting opportunity to contribute to a leading company in the region.
Join us in making a significant difference in the HR domain!
