Customer Support (Arabic)📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	عن بُعد
	الموقع	المدينة المنورة

وصف الوظيفة

About the Role

Recruiterlyix is seeking a Customer Support (Arabic) Specialist to join our team. This is a full-time, remote position based in Medina, Al Madinah, Saudi Arabia. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels. Your contribution will be key in handling inquiries, resolving issues efficiently, ensuring a positive customer experience, and supporting the overall growth of the organization.

Customer Communication and Issue Resolution

Respond to customer inquiries via email, chat, or phone in Arabic, and in English if required.
Provide accurate information about products, services, and processes.
Maintain clear, professional, and empathetic communication during all interactions.
Assist customers with troubleshooting and resolving common issues.
Identify root causes of problems and guide customers through effective solutions.
Escalate complex or sensitive cases to appropriate internal teams when necessary.

Operational Excellence and Team Collaboration

Document all customer interactions accurately in CRM or support systems.
Track open cases and follow up diligently to ensure timely resolution.
Maintain accurate and up-to-date customer records.
Ensure all responses meet company quality and communication standards.
Handle complaints with professionalism and empathy.
Support continuous improvement initiatives by identifying and reporting recurring issues.
Work closely with internal teams to resolve customer concerns effectively.
Participate in training sessions and team meetings to enhance skills and knowledge.
Stay updated on product changes, company policies, and operational procedures.

Candidate Profile and Experience

We are looking for a detail-oriented individual with 0-1 years of experience in a customer support or related role. The ideal candidate will demonstrate a commitment to delivering high-quality service and maintaining customer satisfaction.

Language Proficiency

Proficiency in Arabic is essential for this role to effectively support our Arabic-speaking customer base. The ability to communicate in English may also be required for certain interactions.