منسق موارد بشرية📣 إعلان

About the Role
Join the Grand Hyatt team as a SPA Fitness Trainer, where you will play a vital role in providing exceptional service to our valued customers. Your primary responsibility will be to ensure the efficient operation of fitness activities and maintain the equipment in our Fitness Centre.

Key Responsibilities

• Deliver top-tier service to guests using the fitness center.
• Oversee the maintenance of fitness equipment to ensure safety and functionality.
• Guide guests in their fitness journeys, offering support and encouragement.

Qualifications
The ideal candidate will have:

• An international certification in fitness or physical education.
• A minimum of 2 years of experience as a fitness instructor or consultant.

Become a part of a prestigious organization that values excellence and customer satisfaction.

Company Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms and eleven distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a Spa, the resort embodies luxury. It is situated next to an 18-hole championship golf course, reflecting Fairmont's reputation as a world-class golf destination. The location is set on 200 km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

Job Description
As a Cluster Reservation Agent, your responsibilities will include:

• Processing individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Responding promptly to inquiries via phone, email, website, or OTA platforms.
• Upselling higher room categories and promoting hotel packages to maximize revenue.
• Ensuring all bookings are confirmed with complete and accurate guest information.

System & Reporting

• Maintaining reservation records and updating changes, cancellations, and no-shows.
• Monitoring daily arrivals and coordinating with the front office and housekeeping teams.
• Preparing and sending daily/weekly reservation reports as required.
• Ensuring rate parity across all booking channels.

Guest Communication & Service

• Handling special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicating professionally with travel agents, corporate clients, and walk-in guests.
• Resolving booking-related issues or escalating when necessary.

Job Specifications

• Maintaining confidentiality of guest information in line with data privacy standards.
• Liaising with sales, revenue, and front office teams for group bookings or long stays.
• Following Accor policies, reservation procedures, and brand standards.
• Supporting in overbooking situations as per hotel revenue strategy.

Qualifications

• Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
• Knowledge of Opera PMS / Accor reservation systems is an advantage.
• Strong communication skills in English (Arabic is a plus).
• Customer-oriented with a positive and professional attitude.
• Ability to multitask and work under pressure.
• Basic knowledge of Microsoft Office (Excel, Outlook).