Call Center Agent📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About Petromin Corporation

Petromin Corporation is seeking a Call Center Agent to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to the company's customer service operations, serving as a direct point of contact for clients seeking assistance and information regarding automotive products and services.

The Role of a Call Center Agent

The Call Center Agent serves as the primary point of contact for customers, managing inquiries and scheduling appointments. This role is responsible for delivering a professional customer experience through clear communication, efficient issue resolution, and precise documentation across various channels, including calls, email, and chat.

Key Responsibilities

Handle inbound and outbound customer interactions across calls, email, and chat channels in a professional and timely manner.
Provide accurate information regarding automotive products, vehicle services, warranties, parts, and promotions.
Assist customers in booking, modifying, and confirming service appointments with service centers.
Resolve customer complaints and inquiries efficiently, ensuring first contact resolution whenever possible.
Escalate complex issues to the relevant departments and ensure proper follow-up until closure.
Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
Conduct follow-up communications to ensure customer satisfaction after service completion.
Coordinate with internal departments (service, parts, sales) to resolve customer requests.
Support sales initiatives by informing customers about offers, warranties, and additional services.
Ensure adherence to company policies, Standard Operating Procedures (SOPs), quality standards, and performance Key Performance Indicators (KPIs).

Qualifications and Experience

Candidates should possess 0-1 years of experience in a customer service or call center environment. The role requires the ability to work effectively in shifts.

Work Environment

This is a full-time position based in Jeddah, Makkah. The role operates within a shift-based schedule to ensure continuous customer support and service delivery.