Front Office Manager (Saudi Only)

About Accor

Accor is a global hospitality group with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. The group focuses on responsible hospitality and continuous innovation within the industry. Joining Accor means becoming a Heartist®, part of a team dedicated to creating memorable experiences for guests and colleagues.

Role Summary

Accor is seeking a professional and organized Front Office Manager (Saudi Only) to lead front office operations in Jeddah, Saudi Arabia. This full-time role involves overseeing all guest-facing operations, managing a dynamic team, and ensuring high standards of customer service. The Front Office Manager will be responsible for efficient daily operations, maintaining a customer-focused approach, and supporting staff development.

Key Responsibilities

• Oversee all front office operations, including reception, reservations, and guest services, to ensure smooth daily functioning.
• Supervise and manage front office staff, providing guidance, training, and performance feedback to maintain high service standards.
• Ensure guest satisfaction by addressing concerns promptly and resolving conflicts with professionalism and empathy.
• Manage room reservations, occupancy rates, and revenue optimization strategies in coordination with management.
• Maintain and customize hotel management systems and property management software (PMS) to streamline operations.
• Develop and implement front office policies and procedures that align with organizational standards.
• Monitor inventory, supplies, and equipment for the front office area and coordinate maintenance as needed.
• Conduct regular staff meetings to communicate updates, expectations, and performance metrics.
• Analyze operational metrics and guest feedback to identify improvement opportunities.
• Ensure compliance with security protocols and guest privacy regulations.
• Coordinate with other departments to enhance overall guest experience and operational efficiency.

Qualifications and Experience

• A minimum of 5-10 years of experience in front office operations, preferably in a leadership role.
• Demonstrated ability to manage guest-facing operations and lead a team effectively.
• Proficiency in hotel management systems and property management software (PMS).
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.

Work Environment

This role is based in Jeddah, Saudi Arabia, and is a full-time position. The Front Office Manager will work within a supportive team environment focused on guest satisfaction and operational excellence.

Application Process

Candidates interested in this opportunity are encouraged to apply. Salary details will be discussed during the interview process.