Hostess📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Hostess Role

SWOT Hospitality is seeking a dedicated Hostess to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is central to creating an exceptional dining experience by warmly welcoming guests, efficiently managing reservations, and ensuring smooth seating arrangements. The role requires a blend of strong communication, customer service, and organizational abilities to maintain a welcoming and efficient front-of-house operation.

Core Responsibilities

Greet customers upon arrival and manage waiting lists, providing accurate wait times.
Escort guests to their assigned dining or bar areas, present menus, and introduce their server.
Handle phone calls, take reservations, and address guest inquiries professionally.
Optimize seating arrangements to ensure an even workload for wait staff and accommodate guest preferences.
Engage with guests to ensure satisfaction with food and service, and respond to complaints to facilitate resolution.
Maintain a clean and organized reception area.
Provide attentive service to guests requiring extra attention, such as children or the elderly, and cater to special needs and requests.
Assist and coordinate effectively with kitchen and service staff as needed.
Support dining room operations by setting and clearing tables, replenishing water, and serving beverages.
Process dining charges for to-go orders, including verifying orders, calculating taxes, and totaling bills.
Adhere strictly to all sanitation, safety, and alcohol control policies to protect both the establishment and patrons.

Required Qualifications and Experience

Previous work experience as a Host or Hostess.
High school diploma or equivalent; additional experience, education, training, or certifications are considered a plus.
Demonstrable experience in managing reservations and strong customer-service skills.
Familiarity with restaurant etiquette and health and safety regulations.
Basic math and computer skills.

Essential Skills and Attributes

Excellent communication skills, both in-person and over the phone.
High level of patience and active listening skills.
Strong organizational skills with the ability to monitor the entire dining and bar area effectively.
Ability to provide high-quality customer service in a fast-paced environment.
A positive attitude and the ability to collaborate well with all restaurant staff under pressure.
Proactive in following instructions and seeking clarification when necessary.
Good knowledge of menu offerings.
Knowledge of a second language is considered a plus.

Work Environment and Expectations

The role requires physical fitness, including the ability to walk and stand for long hours.
Willingness to work various shifts, including weekends and holidays.
Ability to perform high-quality work with minimal supervision.
Expected to contribute to the overall team effort by assisting with other restaurant positions as needed.