Hotel Cleanliness Supervisor📣 إعلان

About the Role

Le Méridien Hotels & Resorts is seeking a Hotel Cleanliness Supervisor for its Makkah location. This full-time position requires 2-5 years of experience and focuses on maintaining high standards of cleanliness and operational efficiency within the hotel's guest rooms and public areas.

Key Responsibilities

The Hotel Cleanliness Supervisor is responsible for overseeing daily housekeeping operations to ensure adherence to quality standards. This includes inspecting guest rooms, public areas, and the pool to verify cleanliness and condition. The role involves managing room status reports, identifying and resolving discrepancies with the Front Desk, and prioritizing cleaning tasks for departing guests. The supervisor will also assist Housekeeping management with daily activities and coordinate effectively with other departments such as Engineering, Front Office, and Laundry to ensure seamless service delivery.

Team and Employee Management

This position involves supporting management in various human resources functions. Responsibilities include assisting with employee hiring, training, scheduling, performance evaluations, counseling, and motivation. The supervisor is expected to foster positive working relationships, listen to and address employee concerns, and ensure adherence to quality expectations and standards.

Operational Duties and Communication

Key duties include preparing and communicating room assignments, documenting and resolving issues related to discrepant rooms, and ensuring that information is passed on to the next shift. The supervisor will also be responsible for completing all required paperwork and maintaining departmental standards. This role requires proactive communication and problem-solving to ensure guest satisfaction and operational smoothness.

Safety and Professional Conduct

Adherence to all company and safety/security policies and procedures is mandatory. This includes reporting any maintenance problems, safety hazards, accidents, or injuries. The supervisor must complete required safety training and certifications. Maintaining a clean, professional uniform and personal appearance is essential. Confidentiality of proprietary information and protection of company assets are also key aspects of this role. Welcoming guests according to company standards, anticipating their needs, and assisting individuals with disabilities are integral to the guest experience.

Qualifications and Physical Requirements

Candidates must possess a high school diploma or *** equivalent, with a minimum of 1 year of related work experience and 1 year of supervisory experience. The role requires the ability to perform physical tasks, including moving, lifting, carrying, and placing objects up to 55 pounds without assistance and heavier objects with assistance. Pushing and pulling loaded housekeeping carts over uneven surfaces, reaching, bending, twisting, standing, sitting, kneeling, or walking for extended periods are also necessary. Fine motor skills, hand-eye coordination, and the ability to enter and retrieve work-related information using computers are required. Visual acuity to read and verify information in various formats is also essential.