Agent At Your Service Saudi

About the Role

Sheraton is seeking an Agent-At Your Service Saudi to join their team in a full-time capacity. This role involves serving as a primary point of contact for guests, addressing their requests, questions, and concerns through various communication channels. The Agent will ensure guest satisfaction by efficiently managing inquiries and coordinating with relevant departments.

Key Responsibilities

• Answer, record, and process guest requests, questions, or concerns via telephone, email, chat, and mobile devices.
• Operate the telephone switchboard, process wake-up call requests, and direct calls to appropriate extensions.
• Receive, record, and accurately relay messages to guests or staff.
• Log all guest requests or issues into the computer system and contact the appropriate individual or department (*, Bellperson, Housekeeping).
• Follow up with guests to ensure their requests have been resolved to their satisfaction.
• Provide information to guests regarding room features, property amenities, and local areas of interest.
• Process room service orders, answer menu selection questions, and record transactions in the point-of-sale system.
• Assist guests with accessing internet services and in-room entertainment.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate using clear and professional language, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support team goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• Experience required: 0-1 year in a related field.
• Ability to read and visually verify information in various formats.
• Capable of standing, sitting, or walking for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Adherence to all company policies and procedures, including uniform and personal appearance standards.

About Sheraton

Sheraton, a brand within the Marriott International portfolio, has been a global gathering place since 1937. Associates at Sheraton contribute to creating a sense of belonging in over 400 communities worldwide. The brand focuses on inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Sheraton is committed to being 'The World’s Gathering Place' and offers opportunities for individuals to develop their careers within a global team environment.