Lounge in Charge (Supervisor)

About the Role

Plaza Premium Group is seeking a Lounge in Charge (Supervisor) to oversee lounge operations during assigned shifts in Abha, 'Asir. This full-time role involves acting as the Lounge In-Charge in the absence of the Lounge Manager or Duty Manager, ensuring high service excellence and operational efficiency. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Act as the Lounge In-Charge during assigned shifts, making operational decisions when the Lounge Manager or Duty Manager is absent.
• Supervise all lounge functions, including reception, F&B, and housekeeping, to ensure smooth operations.
• Oversee guest check-in and admission procedures in compliance with company policies.
• Greet, receive, and bid farewell to guests professionally.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution.
• Support and guide Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas to ensure cleanliness, comfort, and readiness.
• Coordinate with housekeeping, maintenance, and kitchen teams to resolve operational issues.
• Oversee cash handling, billing, and accurate record-keeping.
• Ensure proper handling and documentation of lost and found items.
• Monitor adherence to service standards, grooming, and conduct of guest service staff.
• Assist in staff scheduling, attendance monitoring, and shift handovers.
• Ensure confidentiality of guest information and operational data.
• Support training and on-the-job coaching for guest service staff.
• Prepare basic operational reports and escalate issues to management as needed.
• Conduct lounge opening and closing procedures, ensuring full readiness.
• Monitor lounge capacity and guest flow, managing peak periods to maintain service standards.
• Handle incidents and emergencies, liaising with airport authorities, airlines, and partners.
• Monitor inventory levels and coordinate stock requisitions.
• Perform ad-hoc duties as assigned by the Lounge Manager or Duty Manager.

Qualifications and Experience

• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 3–5 years of relevant experience in guest service, hospitality, or airport lounge operations, with supervisory exposure.

Required Skills

• Strong customer service orientation with effective problem-solving skills.
• Ability to lead, motivate, and support service teams in a fast-paced environment.
• Capability to independently manage lounge operations and make sound decisions during shifts.
• Good knowledge of service standards and guest handling procedures.
• Proficiency in handling cash transactions and maintaining accurate records.
• Professional appearance, positive attitude, and strong interpersonal skills.

Work Environment

This is a full-time position based in Abha, requiring flexibility to work various shifts, including weekends and public holidays, to support continuous lounge operations.