Bellman📣 Job Ad

About the Role

Marriott International is seeking a Bellman for The Ritz-Carlton Residences Diriyah Signature Collection, located in Riyadh and Ad Dir'iyah. This full-time position is central to providing exceptional service to Residence owners, vendors, and guests. The role involves greeting and escorting individuals, assisting with luggage and packages, providing directions, and ensuring the cleanliness and order of the property's entrance and lobby areas.

Key Responsibilities

• Greet and escort Residence owners, vendors, and guests, assisting them with entry and exit from the property and vehicles.
• Transport groceries, luggage, and packages to and from cars, units, and other areas.
• Provide directions and information regarding property amenities, services, hours of operation, and local areas of interest.
• Maintain a clear drive at the Residences entrance and direct moving/delivery personnel to the loading dock.
• Support valet parking by assisting with the movement of Residence owners' and guest vehicles, and communicate vehicle issues to the Valet Lead.
• Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas, including polishing luggage carts and cleaning glass/metal finishes.
• Prepare and maintain accurate log records of Residence owners' and guests' calls for assistance.
• Document maintenance needs on work orders and submit them to the Director of Residences.
• Prepare and document Residence owners’ preferences for the appropriate team member.
• Distribute packages, dry-cleaning, groceries, and faxes.
• Address service needs professionally and timely, welcoming all with a smile, eye contact, and a friendly verbal greeting, using names when possible.
• Anticipate and address service needs, including assisting individuals with disabilities.
• Actively listen and respond positively to Residence owners’ questions, concerns, and requests to resolve issues and build trust.
• Support co-workers to maintain proper coverage and prompt service.
• Answer telephones using appropriate etiquette and speak with others using clear, professional language.
• Prepare and review written documents, including daily logs and reports.
• Greet persons entering the Building, determining the nature of their visit and directing them appropriately.
• Maintain positive and productive working relationships with other employees and departments.
• Comply with quality assurance expectations and standards, and participate in relevant meetings.

Qualifications and Experience

• High school diploma or *** equivalent.
• Minimum 6 months of related work experience.
• No supervisory experience required.

Required Competencies

• Customer Service Orientation
• Teamwork
• Stress Tolerance
• Communication
• Listening
• Presentation
• Positive Demeanor
• Dependability
• Integrity

Physical Requirements and Professional Conduct

This role requires the ability to perform physical tasks such as moving at required speeds, standing/sitting/walking for extended periods, lifting/carrying/pushing/pulling objects up to 50 pounds (or 75+ pounds with assistance), and moving over various surfaces including stairs and ramps. The successful candidate will report work-related accidents, follow safety and security policies, and maintain awareness of suspicious persons. Protecting the privacy and security of Residence owners/guests and coworkers, and maintaining confidentiality, are essential. A clean, hygienic, and professional uniform and personal appearance are also required.

Commitment to Service Excellence

The Bellman plays a vital role in upholding the high standards of service at The Ritz-Carlton Residences. This position requires a proactive approach to guest service, strong communication skills, and a consistent commitment to professionalism in all interactions. The ability to anticipate and address service needs, resolve issues, and build trust with Residence owners and guests is paramount to success in this role.