Clinic Services Coordinator📣 Job Ad

About the Role

Almoosa Health Group is seeking a Clinic Services Coordinator to join its team in Al-Ahsa, Eastern Province. This full-time role is central to ensuring efficient patient flow and providing comprehensive support within the clinic environment. The coordinator plays a vital role in direct patient interaction, administrative tasks, and coordinating with various hospital departments to deliver high-quality, compassionate care.

Key Responsibilities

• Greet patients courteously and inquire about their needs.
• Request patient identification and confirm coverage type (Cash, Insurance, Aramco).
• Verify insurance eligibility for insured patients at ASH.
• Scan patient information, including ID, insurance card, and medical reports, and accurately enter data into the electronic medical record.
• Open files for clinic visits and charge services as entered by the physician.
• Schedule follow-up appointments for patients.
• Provide assistance and guidance to patients, directing them to the Pharmacy, Laboratory, Radiology department, and other hospital areas as needed.
• Coordinate re-appointments or patient referrals to other clinics based on clinician notifications regarding unavailability.
• Deliver personalized, coordinated care and support to patients and their families.
• Answer department telephone calls professionally, using correct salutations and etiquette.
• Offer printed invoice bills to patients upon request.
• Receive and respond to departmental emails concerning information updates.
• Explain insurance percentages and different specialist doctor percentages to patients clearly.
• Treat all individuals with dignity, compassion, and respect.

Required Qualifications

• High school diploma or Bachelor's degree.
• At least 1 year of professional experience working as a receptionist.

Essential Skills

• Proficiency in typing and general computer knowledge.
• Ability to communicate courteously and effectively with both staff and patients.
• Good command of the English language.

Personal Attributes

• Focused and objective approach to tasks.
• Flexibility and adaptability in a dynamic environment.
• Strong communication skills, including proper, effective, and compassionate interaction.
• Demonstrated initiative and ability to perform effectively under stress.

Application Process

Candidates who meet the above requirements are encouraged to apply for this full-time position.